What are the responsibilities and job description for the Closing FOH Manager position at Chick-fil-A?
Salary: Based on Experience
Starting around $18.00 / hour
Description: Chick-fil-A Livonia
Closing FOH Manager – Full-Time
The Closing FOH Manager will work directly with the FOH Director and other members of the leadership team to develop and implement strategies that focus on delivering food quickly while adhering to Chick-fil-A standards, as well as help grow the brand in the Livonia and Metro-Detroit area.
The Closing FOH Manager is responsible for overseeing training, cash management, food safety, resolving conflicts, and checking equipment. Ultimately, you will ensure the drive-thru, front counter, and communication with back-of-house run smoothly and effectively. If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you. Must be available to work until all closing duties are completed and all staff is out of the store (could be until midnight or later).
Responsibilities
- Have or be prepared to obtain a current ServSafe certificate
- Ensure guest experience and products are consistent with our brand, culture, and standard of excellence.
- Participate in market meetings with other Chick-fil-A restaurants
- Provide direction and feedback to workers during shifts
- Schedule employee shifts and assign duties
- Labor cost management
- Manage time-off requests and handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Check cash drawers in and out
- Ensure health and safety standards are followed; work with leadership team to cultivate a food safety culture.
- Address customer and employee complaints
- Resolve conflicts between workers
- Participate in evaluations in collaboration with leadership and HR
- Assemble, clean, maintain, and operate soft serve machine and beverage area
- Daily S.A.F.E. assessment; support food safety culture
- Assist with any other restaurant operations as needed
Skills
- Proven experience in a relevant managerial role
- Knowledge of the industry and relevant health and safety regulations
- Commitment to excellent service
- Working well within a team
- Leadership skills and ability to make decisions fast
- Strong problem-solving aptitude
- Ability to stand for long periods
- Drive-thru experience
Requirements
- Must be able to work weekends
- Interest in serving others with excellence.
- Previous customer service and leadership experience preferred.
- Hard-working and Team Oriented
- Ability to work in a fast-paced environment and work on your feet for long periods
- Must be able to work and complete your shift and all closing duties (Must be available to work until all closing duties are completed, this can be until midnight or later)
Company Information Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, leading to the success of America's #1 quick service restaurant today. At Chick-fil-A Livonia, you'll enjoy a fun work environment, flexible scheduling, and the opportunity to learn from experienced leaders. Join us in positively influencing others and growing both personally and professionally.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $18 - $20
