What are the responsibilities and job description for the Executive Director of Operations position at Chick-fil-A?
Overview: This position is accountable for the daily restaurant operations at both stores while
managing the Operational team.
Reports to: Managing Director
Direct Reports: Senior Director of Operations (Roseville), Senior Director of Operations (Arden
Hills), Senior Director of Kitchen (both stores)
Responsibilities:
● Provide vision and leadership for FOH & BOH Operations at each store
● Set strategy for operational systems and processes at each store.
● Develop leaders to support the FOH & BOH Operations at each stores
● Ensure FOH & BOH Operations and Development systems support the overall strategy
of the company
● Set all operational budgets (Labor, Food, Repairs, etc) and work with Senior Directors to
ensure that they are followed and corrected when needed
● Meet 1on1 with Senior Directors to discuss the business and problem solve to improve
results
● Meet with any other leaders throughout the business to provide support,
encouragement, and help to manage any conflict between the team
● Explore and implement new ways to improve operational efficiencies at both stores
● Assist in leading the weekly All-Director Meeting
● Analyze the P&L statement, IPO report, Customer Engagement reports, and all other
relevant reports to make decisions to improve the business
● Daily walkthrough the restaurants ensuring all systems are being followed
● Facilitate the sharing of employees who work at both stores
● Regularly meet with team members and leaders, where necessary, to help facilitate and
improve team
● Work with Senior Directors to create quarterly and annual plans and goals
● Work collaboratively with other Executive Directors, Managing Director, and Operator to
set overall company strategy and ensure all areas of the business are supported and
company goals are met
● Participate in quarterly team building events
● Create clarity in defining job responsibilities and performance scoreboards for all
operational roles
● Culture catalyst to intentionally foster, protect, and grow a healthy and positive culture at
each restaurant
● All other tasks as assigned
Required Competencies:
● Thinks strategically and casts vision: able to see and communicate the business goals
with the ability to use forward thinking and planning
● Communicates effectively: communicates clearly and professionally, sets clear
expectations, able to lead crucial conversations with tact and empathy
● Time Management: organization, high capacity, meets deadlines, prioritizes most
important goals, and makes wise decisions
● Adapts and Innovates: copes with stress and change, adjusts quickly to changing
priorities and conditions, generates new approaches to problems
● Identifies Talent & Fit: identities and retains Top Talent, putting them in the right position
to succeed and best impact the business
● Develops People: coaches team in their current roles to improve performance and
prepare them for future roles
● Growth-oriented: Explores new ideas and opportunities to produce results for the CFA
business
● Continuous Improvement Leadership: intentionally and proactively leads the team to
meet our potential in a God-honoring way
● Organizational Builder: skilled in organizational strategy and execution; thinks, builds
and leads like an executive
● Culture Guardian: models Core Values, creates a positive atmosphere, lives out the CFA
Corporate Purpose
● Faithful Steward: invests and multiplies what has been given to them to steward
Key Performance Indicators:
● Food Safety Score
● Net Profit
● Sales Growth
● Customer Service Metrics
Leadership Time/Week - 45 Hours/week
Requirements:
● Full-Time, 45 hours per week, open availability required.
● Candidate has autonomy over their schedule. Five days a week. Two nights until 7pm
recommended.
● Ability to lift 50 pounds
● Ability to be on your feet for extended periods of time
Salary:
● $90,000
● Medical, Dental, Vision
● 401k
● Meal Benefits
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $90,000
