Operations Director

About Us:

Chick-fil-A is a family-owned and privately held company known for providing exceptional customer service and serving high-quality, delicious food. With a commitment to community, innovation, and growth, Chick-fil-A is dedicated to providing opportunities for leadership and development within our restaurant roles. We are seeking a passionate and experienced Operations Director to oversee the operational excellence of our restaurant.

Position Overview:

As the Operations Director, you will be responsible for leading and driving the overall performance and success of our Operations. You will collaborate with a team of Supervisors and Managers to ensure consistent operational efficiency, customer satisfaction, and alignment with Chick-fil-A’s values and standards. This role requires a strategic thinker with a proven track record in managing large teams, optimizing operations, and fostering a culture of excellence.

Key Responsibilities:

• Operational Leadership: Oversee daily operations, ensuring adherence to brand standards, efficiency, and exceptional service quality.
• Team Development: Lead and develop a team of restaurant leaders, providing coaching, training, and performance feedback to help them grow and succeed.
• Financial Stewardship: Manage operational budgets, drive cost control measures, and optimize financial performance while maintaining high service standards.
• Customer Experience: Ensure consistent delivery of outstanding customer service and uphold the company’s commitment to creating a welcoming environment for all guests.
• Operational Strategy: Collaborate with High Performance Leadership Team to implement and improve operational procedures, increase efficiency, and achieve business goals.
• Compliance & Safety: Ensure the restaurant complies with health, safety, and regulatory standards, and maintain a clean, safe, and welcoming environment for guests and employees.
• Problem-Solving: Identify operational challenges and implement corrective action plans to enhance performance, resolve issues, and improve overall operational efficiency.
• Innovation & Growth: Contribute to the development and implementation of new initiatives, processes, and systems to foster growth and innovation in the Chick-fil-A brand.

Qualifications:

• Experience: Minimum of 7 years of leadership experience in a high-volume, guest-focused restaurant.
• Leadership: Strong leadership and team-building skills with the ability to inspire and guide teams toward achieving company goals.
• Financial Acumen: Solid understanding of financial management, including budgeting and cost control.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build relationships with all levels of the organization. ,
• Problem Solving: Strong analytical and problem-solving skills, with a results-driven approach to addressing challenges.
• Operational Excellence: Knowledge of operational best practices and commitment to maintaining the highest standards of quality and service.
• Passion for Service: A deep passion for delivering exceptional customer service and maintaining a positive brand image.
• Education: Bachelor’s degree in Business, Hospitality, or a related field preferred. MBA or other advanced degrees a plus.

Why Chick-fil-A?

• Culture of Care: At Chick-fil-A, we prioritize a caring culture that supports our team members and guests. We are committed to creating an environment where individuals can thrive both personally and professionally.
• Growth Opportunities: Chick-fil-A is an industry leader, offering continuous professional development and growth opportunities within a dynamic organization.
• Competitive Compensation: We offer competitive salary packages and benefits, including health insurance, paid time off, and retirement savings programs.

Apply TODAY:

If you’re passionate about operational excellence and excited about the opportunity to lead a dynamic team in an environment that values service, innovation, and growth, we’d love to hear from you!

Welcome to Chick-fil-A Nine Mile Road. We are a team that feels like family, in a place that feels like home and we hope you will want to join our team. We would love to learn more about you but first here is a little about us.
Our, founder Truett Cathy, believed in caring for people in a personal and meaningful way and found a unique way to accomplish that in the Quick Service food environment.
If you are looking for a career with purpose, can take care of guests in a way that will make them feel better about themselves, want to build lifelong friendships and want us to help you develop into the leader that you never knew you had in you, we would love to talk to you!

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid training

Job Type: fulltime, parttime

Education: No education required

Work location: On-site