Overview
The Sr. Lead Product Owner EHS and QA Compliance Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components :
- Distribution Center State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Responsibilities
Lead and own System Enhancements / Improvements based on Business Needs and requirements, along with technical capabilitiesPartner with other systems stakeholders to define / validate new and existing integration touchpoints across the networkIdentify and own system gaps for product backlog for future enhancements / capabilitiesLead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systemsLead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the BusinessProvide 2nd Level Operational Support for Environmental Health / Safety and Quality Assurance Systems that includes advanced troubleshooting techniques and tools to minimize Business impactsDevelop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timelineLead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needsFrontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilizationLead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users point of viewManage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project executionLead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptionsBusiness Requirements
Strong Operational experience with Environmental Health / Safety and Quality Assurance systems (EHS, QA, Learning & Development, etc), having great perspective on how users interact with each systemDeep understanding of the different components leveraged by each business while utilizing the different Compliance Systems, including Manufacturing and Distribution requirementsDeep understanding of data relationships to enable System-to-System performanceWorking knowledge of how Compliance systems are utilized at Manufacturing sites and Distribution CentersStrong experience in a Start-up or new Business Development environmentCustomer Relations
Work closely with distribution centers, food production centers and business partners to ensure optimal alignmentPossess intimate knowledge of who the customers are and the ability to put others above himself / herselfDemonstrate the ability to value both relationships and resultsMinimum Qualifications
Bachelors degree in Engineering, Computer Science, Business Administration, related field, or relevant experience8 years of experience in an IT Business Analyst or related role8 years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development systems or equivalent systemsExcellent business communication and presentation skillsAbility to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting TeamsExcellent interpersonal, analytical, organizational, and problem-solving skillsDeep understanding of data requirements and flowsPreferred Qualifications
Cloud based Enterprise System experience10 years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems in a Manufacturing and / or Distribution Environment10 years of configuration and support of Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development SystemsExperience driving integrations between SaaS based enterprise systems and third-party stakeholdersExperience with Master Data Management across enterprise systemsBusiness process management experienceMinimum Years of Experience
Travel Requirements
Required Level of Education
Bachelor's Degree
Preferred Level of Education
Bachelor's Degree
Major / Concentration
Bachelors Degree Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience
Job FunctionInformation Technology
Position TypeExperienced Professionals
Requisition ID2024-16146
Posting Location : LocationUS-GA-Atlanta
