Front Desk Clerk

Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in/out patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

Education and Experience:

1. High school diploma or equivalent.

2. Two years minimum experience in medical practice preferred.

3. Bilingual preferred but not required.

Essential Skills and Abilities:

1. Excellent customer service and communication skills.

2. Ability to work as a team member.

3. Management of multiple tasks simultaneously.

4. Motivation to succeed.

5. Empathetic personality giving attention to patient’s needs and concerns.

6. Working knowledge of Excel.

7. Strong organization with attention to detail.

8. Respectful treatment of patients and co-workers.

9. Composure under pressure.

RESPONSIBILITIES:

1. Patient Check-In

• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicate with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Photocopies patient’s insurance cards & ID's.
• Ensures that proper authorization or referral is collected from the patient.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer.
• Places charts in bin for specific physician or technician.
• Marks arrival time of patients in office and make sure that patients are seen on time to keep clinic flow smooth.

2. Patient Check Out

• Presents and collects fees, posts charges and payments, makes next appointment.
• Arranges for specific appointment for blood work, referral, etc.
• Posts patient checks that come in the mail.
• Monitors accounts that are past due.
• Puts route slips in numerical order after previous night's deposit, and lists missing numbers.
• Sends out statements.
• Makes deposits (shared with office manager).
• Writes checks.
• Backs-up phones.
• Stocks and keeps front desk area clean.

3. Administrative

• Places telephone calls to patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
• Places calls to no-show appointments; reschedules as needed.
• Provides back-up support on telephones.
• Inspects reception room & foyer for neatness.
• Performs other duties as required.
• Assists other front office personnel as needed.

Job Type: Full-time

Pay: $37,500.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Chico, CA 95973: Relocate before starting work (Required)

Work Location: In person

Salary : $37,500 - $42,000