What are the responsibilities and job description for the Customer Service Representative position at Chief River Nursery?
Join Our Team as a Customer Service Representative at Chief River Nursery!
Chief River Nursery, a trusted name in tree and shrub seedlings since 1973, is seeking a dedicated Customer Service Representative for seasonal work from early September to mid June each year. We sell our high-quality products to 46 states across the country, and our customers are at the heart of everything we do.
About the Role: As a Customer Service Representative, you'll play a vital role in ensuring our customers have an exceptional experience. Your responsibilities will include:
- Assisting customers via phone and email with placing orders and answering a variety of questions.
- Following up with any customer inquiries to help complete sales.
- Educating customers about our diverse range of tree and shrub seedlings, their characteristics, best planting practices, and shipping timelines.
- Providing information on pricing and discounts to help customers make informed decisions.
We pride ourselves on creating a welcoming atmosphere where customers leave feeling impressed and valued.
Ideal Schedule: We can offer some flexibility for the right candidate, but the ideal schedule is as follows:
- January, February: 3 days per week
- March - May: 5 days per week (full-time)
- June, July, August: Off
- September - December: 1 to 2 days per week
We hope to find an individual who can commit to this schedule each year on a permanent basis.
What We’re Looking For: While we’re happy to train the right candidate, the following skills and qualities would be beneficial:
- Proficiency in Microsoft Office products (Outlook, Excel, Office).
- Excellent written and verbal communication skills.
- Comfort with learning new software applications.
- Fast and accurate typing skills.
- A positive, friendly attitude and a genuine desire to provide exceptional customer service.
- A background or interest in horticulture, agriculture, or landscaping is a plus!
Our Culture: At Chief River Nursery, we foster a light-hearted and friendly work environment. Our team members are dedicated, efficient, and always ready to meet customer needs with outstanding personal service. We appreciate our easy-going customer base, who share our passion for planting for a better future.
Compensation: We offer a competitive starting pay based on qualifications. Additionally, you’ll have access to a 401K plan with a generous company match starting in your second season of employment.
Ready to Apply? If you’re excited about the opportunity to make a difference and be part of a team that values its customers, we want to hear from you! Please complete an application on our website at www.chiefrivernursery.com/employment.
Join us in nurturing a greener future—one seedling at a time!
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Expected hours: 8 – 40 per week
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Shift:
- Day shift
Work Location: In person
Salary : $20