What are the responsibilities and job description for the Patient Experience Representative I- Urology position at Children's Hospital Boston?
78371BRJob Posting Title : Patient Experience Representative I- UrologyDepartment : UrologyAutoReqId : 78371BRStatus : Full-TimeStandard Hours per Week : 40 Job Posting Category : AdministrationJob Posting Description :
- PER Positions are currently eligible for a Sign-on Bonus of $2,000 (terms and taxes will apply)
The Patient Experience Representative will be responsible for :
Patient Encounter Management :
Provides positive and effective customer service that supports unit operations.
Collaborates with referring providers and practices.
Obtains required authorizations to compile patient and staff schedules.
Schedules patients and supports the patient encounter
Check In / Check Out :
Greets and directs patients, families and visitors.
Monitors daily schedule and coordinates flow with clinicians / supervisor.
Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
Facilitates and directs communication with Financial Counseling.
Administrative :
Maintains personal calendars for physician / supervisor(s).
Schedules meetings, programs and events.
Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
Provides routine clerical support as needed.
Process Improvement :
Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
Assists in implementing change in internal systems and procedures.
To qualify, you must have :
High School Diploma or GED required. Bachelor’s degree preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.Office / Site Location : BostonRegular, Temporary, Per Diem : Regular Remote Eligibility : Part Remote / Hybrid
