What are the responsibilities and job description for the Call Center Representative position at Children's Hospital of The King's Daughters?
Summary
This is a flex hours position. Must have availability to cover any shift within a 24-hour period.
CHKDHS is an Equal Opportunity Employer.
- GENERAL SUMMARY
- The Call Center Representative is responsible for marketing the hospital’s services to potential clients through telephone inquiries. Reports to the Call Center Manager.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides inbound and outbound customer service communication utilizing complex telecommunication equipment.
- Facilitates referral of callers to appropriate health care providers.
- Facilitates, identifies and responds to code situations.
- Performs multifaceted administrative, clerical assignments for the call center.
- Performs other duties as assigned.
- LICENSES AND/OR CERTIFICATIONS
- None required
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- At least one year in a related field.
- Must have excellent telephone skills and computer skills.
- Excellent skills in oral and written communication.
- Ability to interact effectively with all levels of hospital staff and the community.
- WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
- PHYSICAL REQUIREMENTS
- Click here to view physical requirements.
This is a flex hours position. Must have availability to cover any shift within a 24-hour period.
CHKDHS is an Equal Opportunity Employer.
- Equal Employment Opportunity is the Law - click here for more information
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at TalentTeam@chkd.org
