Office Manager

Job Summary:

As the Office Manager in our Dilworth office, you will be responsible for overseeing the administrative and operational functions of the office. You will play a crucial role in ensuring that our patients receive top-notch care and have a positive experience during their visits.

Essential Functions:

• Manage office supplies, inventory, and ordering practices efficiently.
• Oversee day-to-day office operations, including opening and closing procedures.
• Coordinate with chiropractors and staff to ensure efficient workflow and patient care.
• Assist in marketing activities to attract and retain patients.
• Run AR reports, contact patients regarding outstanding balances, and manage patient data.
• Ensure completion of paperwork by patients and staff.
• Foster a positive work environment, promote teamwork, and engage employees.
• Monitor and evaluate team performance, provide feedback, and implement improvement strategies.
• Supervise team to deliver high-quality healthcare services.
• Ensure patient satisfaction and address complaints effectively.
• Manage and support as needed with patient check-in, check-out, and therapy setup processes.
• Answer incoming calls, schedule appointments, and handle patient inquiries.
• Assist in data management and lien notices.
• Collect copays and coinsurances from patients.
• Follow up with patients to encourage treatment continuation.
• Collaborate with Operations Manager and doctors for smooth daily operations.
• Maintain office cleanliness and maintenance.
• Perform additional duties as assigned.

Qualifications:

• Certification as a Chiropractic Assistant is a plus and will be mandatory upon assuming the role.
• Prior experience in a similar role, especially within a healthcare or clinical environment, is a plus.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Proficiency in utilizing medical software and databases.
• Knowledge of chiropractic and clinical procedures.
• A commitment to patient care and fostering a positive clinic environment.
• Detail-oriented and capable of maintaining records and managing administrative tasks efficiently.

Core Competencies:

• Customer Service: An Office Manager must demonstrate exemplary customer service to ensure a positive patient experience. This includes engaging patients, being receptive and responsive to their needs, and appropriately addressing any patient questions or concerns.
• Effective Communication: An Office Manager must communicate effectively and respectfully with patients and team members via phone, via email, and via EHR system messaging. They should be able to listen effectively and express themselves in a clear and articulate manner.
• Information Collection & Management: An Office Manager must be able to collect, organize, and monitor data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA). All personal information (PHI) must be kept in a locked and secure location.
• Multi-Tasking & Adaptability: An Office Manager must be able to multi-task and adjust their approach to meet changing demands and stressful situations.
• Personal & Professional Ethics: An Office Manager must have integrity and honesty in this position. Adherence to professional ethics as delineated by the clinic and federal regulations (e.g., HIPAA) is required.

Education:

High school diploma or equivalent. Chiropractic Assistant Certification required.

Experience:

Associate degree or higher in a relevant field (such as public health, social work, healthcare administration) is required. Equivalent work experience will also be considered.

Position Type and Expected Hours of Work:

Must work during scheduled regular office hours and occasional weekends for events.

Physical and Mental Requirements:

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, talk, or listen.
• The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheelchair bound patients, clinical equipment, and office supplies up to 35 pounds.

Mental Demands:

• Ability to problem solve.
• Ability to work under pressure or in stressful situations.
• Ability to make quick decisions.
• Ability to multi-task
• Ability to use discretion and sensitivity.

Job Type: Full-time

Pay: From $40,000.00 per year

Work Location: In person

Salary : $40,000