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Concessions Manager - Chowgirls at the Guthrie

Chowgirls Catering
Minneapolis, MN Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 5/26/2025

CONCESSIONS MANAGER

Chowgirls at the Guthrie 

Full Time - Salary


The Concessions Manager is a specialized position which provides administrative and operational support for Chowgirls at The Guthrie as it pertains to its Concession services. Responsibilities include managing concessions staff; overseeing communication and scheduling; managing inventory; ensuring quality control; and creating and maintaining organizational systems for all aspects of Concessions service. This position reports to the OPERATIONS MANAGER.

 

ADMINISTRATIVE SUPPORT

  • Oversee all aspects of concessions operations, including staff management, inventory control, and logistics
  • Attend and actively participate in Guthrie Ops and other pertinent meetings with Chowgirls staff 
  • Update and create staff resources such as par sheets, opening and closing documents, prep lists, and food protocols
  • Inform Director of Operations and Operations Manager of sales trends, equipment needs, and ideas for operational efficiencies 
  • Maintain positive relationships with all vendors
  • Facilitate planning of staff meetings and trainings
  • Uphold alcohol and hospitality service standards in tandem with Cordial Beverage Program Manager 
  • Maintain working and general knowledge of Chowgirls bar rules, procedures, and policies
  • Reviews daily sales reports, comparing against inventory for accuracy 
  • Monitor and report monthly revenue and track sales performance and trends 
  • Create and maintain accurate event worksheets in Total Party Planner for all days with concessions based off show times 
  • Pull weekly concession financial report, enter into Guthrie revenue share, add total dollar amount to Total Party Planner and send to Accountant
  • Hold a working knowledge of Chowgirls’ and The Guthrie’s procedures and policies
  • Navigates, programs, and trains POS (Point of Sale) systems
  • Oversees strategic planning for increasing venue bar sales in tandem with Cordial (our beverage program) leadership team

PRODUCT & INVENTORY MANAGEMENT

  • Work with Chowgirls Beverage Manager to develop and execute a curated menu of beverage offerings that reflects the discerning tastes of our theater patrons
  • Assist Off Premise Catering division with utilization of Guthrie kitchen facilities and bar spaces as needed 
  • Performs daily stock management, inventory & organization
  • While maintaining proper inventory and reducing waste, order all alcohol, soda, NA beverages, and snacks for Concession sales as delegated
  • Be present and to receive all alcohol deliveries relating to Concessions
  • Communicate all scheduled non-alcohol deliveries with your team and delegate their receival and storage in your absence 
  • Stock and maintain a clean, organized kitchen area and bars
  • Ensure staff compliance with proper dating and labeling procedures for perishable items 
  • Reset and organize liquor room weekly 
  • Conduct accurate liquor inventory with Concessions Coordinator or Bar Manager monthly
  • Maintain all stock bar mixers and garnishes per Chowgirls bar setup standards
  • Manage the ingredient procurement and assembly of batched cocktails
  • Log all alcohol utilized for anything other than Concession needs
  • Keep inventory of clean, stocked bar tools in working order, notifying Beverage Program Manager of replacement needs 

STAFF MANAGEMENT & TRAINING

  • Create and maintain staff schedules, ensuring proper attendance and staff levels in tandem with expected fluctuations in customer volume
  • Facilitate and manage thorough training of staff incorporating Chowgirls Passport Program
  • Assists the Operations Manager and Beverage Program Manager in training all Lead Bartenders and entry-level Bartenders
  • Set and maintain liquor liability safety standards
  • Send staff emails, relaying important general information to each day’s teams
  • Manages staff hours in timeclock, ensuring accurate staff clock-ins and preparing and approving prior to our biweekly payroll deadlines
  • Manage daily expectations through pre-shift meetings
  • Carry out disciplinary actions as needed
  • Manages staff hours in timeclock, ensuring accurate staff clock-ins
  • Ensure daily reports are completed by floor leads within 24 hours of Concessions Service

CONCESSIONS OPERATIONS

  • Maintains a professional and positive relationship with all Guthrie vendors, management, and clientele
  • Oversees Chowgirls Guthrie bar staff and bar operations
    • Keeps all documents related to concessions service updated and available to staff as needed
    • Supports and guides staff in strategic and hospitable execution of bar service onsite
    • Provides prompt and courteous service to all guests while maintaining a respectful and positive disposition
    • Ensures staff feel prepared, informed and motivated prior to service 
  • Execute high-volume service while ensuring Chowgirls’ hospitality standards are met or exceeded in all interactions 
    • Consistently strives to serve all patrons in the time allotted
    • Monitors guests and staff's safety on site, in line with our service policies
    • Embodies Chowgirls’ hospitality ethos equally among clientele and coworkers
  • Anticipates customer needs, and goes above and beyond to create exceptional service
  • Assists with menu and recipe research and development as assigned

QUALIFICATIONS

  • 2 years of experience in a hospitality management role 
  • 3 years of experience in high volume service and/or bartending 
  • Must be 21 years of age
  • Knowledge of a variety of popular cocktails, beverage trends, and familiarity with wine and beer basics
  • Knows and upholds the most current state and local liquor liability laws
  • Receives and executes instructed duties from leadership efficiently and professionally
  • Ability to work up to 12 hours on your feet and lift 40 lbs
  • Experience handling high-volume beverage sales and preparation
  • Strong organizational skills, communication skills, and attention to detail, with the ability to multitask and prioritize effectively
  • A commitment to delivering exceptional service and creating memorable experiences for theater patrons
  • A genuine passion for hospitality and a desire to contribute to the overall success of the Concessions program

COMMUNICATION

  • Proactively communicate work and personal schedule through Slack
  • Attend and actively participate in all required company meetings
  • Respond to internal and external communications within 12 hours
  • Present a professional positive attitude among coworkers, vendors, and clients
  • Facilitate information flows throughout workplace
  • Maintain availability for communication by phone, Slack, and email 

HUMAN RESOURCES

  • Maintain employee privacy at all times.
  • Be aware of MN employment laws.
  • Keep all Chowgirls information confidential, including internal documents, policies, procedures, recipes, and customer/venue/vendor information.
  • Maintain general knowledge of Chowgirls handbook, history, values, and vision.
  • Always promote Chowgirls in a positive light at the office, on social media, and in the community.

CULTURE

  • Participate in Chowgirls training programs
  • Cultivate general knowledge of Chowgirls handbook, history, values, and vision
  • Guide peers and Chowgirls forward by sharing identified strengths or skill areas of specialization
  • Commit to professional development, building a broad portfolio of skills and increasing mastery of current skills
  • Uphold Chowgirls’ commitment to Diversity, Equity and Inclusion

Salary : $50,000 - $55,000

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