What are the responsibilities and job description for the Concessions Manager - Chowgirls at the Guthrie position at Chowgirls Catering?
CONCESSIONS MANAGER
Chowgirls at the Guthrie
Full Time - Salary
The Concessions Manager is a specialized position which provides administrative and operational support for Chowgirls at The Guthrie as it pertains to its Concession services. Responsibilities include managing concessions staff; overseeing communication and scheduling; managing inventory; ensuring quality control; and creating and maintaining organizational systems for all aspects of Concessions service. This position reports to the OPERATIONS MANAGER.
ADMINISTRATIVE SUPPORT
- Oversee all aspects of concessions operations, including staff management, inventory control, and logistics
- Attend and actively participate in Guthrie Ops and other pertinent meetings with Chowgirls staff
- Update and create staff resources such as par sheets, opening and closing documents, prep lists, and food protocols
- Inform Director of Operations and Operations Manager of sales trends, equipment needs, and ideas for operational efficiencies
- Maintain positive relationships with all vendors
- Facilitate planning of staff meetings and trainings
- Uphold alcohol and hospitality service standards in tandem with Cordial Beverage Program Manager
- Maintain working and general knowledge of Chowgirls bar rules, procedures, and policies
- Reviews daily sales reports, comparing against inventory for accuracy
- Monitor and report monthly revenue and track sales performance and trends
- Create and maintain accurate event worksheets in Total Party Planner for all days with concessions based off show times
- Pull weekly concession financial report, enter into Guthrie revenue share, add total dollar amount to Total Party Planner and send to Accountant
- Hold a working knowledge of Chowgirls’ and The Guthrie’s procedures and policies
- Navigates, programs, and trains POS (Point of Sale) systems
- Oversees strategic planning for increasing venue bar sales in tandem with Cordial (our beverage program) leadership team
PRODUCT & INVENTORY MANAGEMENT
- Work with Chowgirls Beverage Manager to develop and execute a curated menu of beverage offerings that reflects the discerning tastes of our theater patrons
- Assist Off Premise Catering division with utilization of Guthrie kitchen facilities and bar spaces as needed
- Performs daily stock management, inventory & organization
- While maintaining proper inventory and reducing waste, order all alcohol, soda, NA beverages, and snacks for Concession sales as delegated
- Be present and to receive all alcohol deliveries relating to Concessions
- Communicate all scheduled non-alcohol deliveries with your team and delegate their receival and storage in your absence
- Stock and maintain a clean, organized kitchen area and bars
- Ensure staff compliance with proper dating and labeling procedures for perishable items
- Reset and organize liquor room weekly
- Conduct accurate liquor inventory with Concessions Coordinator or Bar Manager monthly
- Maintain all stock bar mixers and garnishes per Chowgirls bar setup standards
- Manage the ingredient procurement and assembly of batched cocktails
- Log all alcohol utilized for anything other than Concession needs
- Keep inventory of clean, stocked bar tools in working order, notifying Beverage Program Manager of replacement needs
STAFF MANAGEMENT & TRAINING
- Create and maintain staff schedules, ensuring proper attendance and staff levels in tandem with expected fluctuations in customer volume
- Facilitate and manage thorough training of staff incorporating Chowgirls Passport Program
- Assists the Operations Manager and Beverage Program Manager in training all Lead Bartenders and entry-level Bartenders
- Set and maintain liquor liability safety standards
- Send staff emails, relaying important general information to each day’s teams
- Manages staff hours in timeclock, ensuring accurate staff clock-ins and preparing and approving prior to our biweekly payroll deadlines
- Manage daily expectations through pre-shift meetings
- Carry out disciplinary actions as needed
- Manages staff hours in timeclock, ensuring accurate staff clock-ins
- Ensure daily reports are completed by floor leads within 24 hours of Concessions Service
CONCESSIONS OPERATIONS
- Maintains a professional and positive relationship with all Guthrie vendors, management, and clientele
- Oversees Chowgirls Guthrie bar staff and bar operations
- Keeps all documents related to concessions service updated and available to staff as needed
- Supports and guides staff in strategic and hospitable execution of bar service onsite
- Provides prompt and courteous service to all guests while maintaining a respectful and positive disposition
- Ensures staff feel prepared, informed and motivated prior to service
- Execute high-volume service while ensuring Chowgirls’ hospitality standards are met or exceeded in all interactions
- Consistently strives to serve all patrons in the time allotted
- Monitors guests and staff's safety on site, in line with our service policies
- Embodies Chowgirls’ hospitality ethos equally among clientele and coworkers
- Anticipates customer needs, and goes above and beyond to create exceptional service
- Assists with menu and recipe research and development as assigned
QUALIFICATIONS
- 2 years of experience in a hospitality management role
- 3 years of experience in high volume service and/or bartending
- Must be 21 years of age
- Knowledge of a variety of popular cocktails, beverage trends, and familiarity with wine and beer basics
- Knows and upholds the most current state and local liquor liability laws
- Receives and executes instructed duties from leadership efficiently and professionally
- Ability to work up to 12 hours on your feet and lift 40 lbs
- Experience handling high-volume beverage sales and preparation
- Strong organizational skills, communication skills, and attention to detail, with the ability to multitask and prioritize effectively
- A commitment to delivering exceptional service and creating memorable experiences for theater patrons
- A genuine passion for hospitality and a desire to contribute to the overall success of the Concessions program
COMMUNICATION
- Proactively communicate work and personal schedule through Slack
- Attend and actively participate in all required company meetings
- Respond to internal and external communications within 12 hours
- Present a professional positive attitude among coworkers, vendors, and clients
- Facilitate information flows throughout workplace
- Maintain availability for communication by phone, Slack, and email
HUMAN RESOURCES
- Maintain employee privacy at all times.
- Be aware of MN employment laws.
- Keep all Chowgirls information confidential, including internal documents, policies, procedures, recipes, and customer/venue/vendor information.
- Maintain general knowledge of Chowgirls handbook, history, values, and vision.
- Always promote Chowgirls in a positive light at the office, on social media, and in the community.
CULTURE
- Participate in Chowgirls training programs
- Cultivate general knowledge of Chowgirls handbook, history, values, and vision
- Guide peers and Chowgirls forward by sharing identified strengths or skill areas of specialization
- Commit to professional development, building a broad portfolio of skills and increasing mastery of current skills
- Uphold Chowgirls’ commitment to Diversity, Equity and Inclusion
Salary : $50,000 - $55,000