Customer Service Engineer I

About the opportunity:   We are looking for a Customer Service Engineer- Chicago  Responsibilities: Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing Provide timely and effective technical support to meet the customers’ expectations via telephone or in person Develop and maintain good customer relationships Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure Repair, and update products and software Ability to diagnose and repair Digital Projectors and Digital systems Perform emergency services at the client’s locations as needed to ensure the full functionality of AV systems and related equipment Support live events/screening Provide detailed technical documentation relating to all functions performed Provide technical phone support and field response on call Install and document the installation of AV products and related equipment Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems Perform emergency services at the client’s locations as needed to ensure the full functionality of AV system and media systems Provide detailed technical documentation relating to all functions performed Provide technical training for the end user relating to the operation of AV system and related equipment Maintain accurate market inventory and inventory reports What we are offering: A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.  You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.     The experience and skills we value:   Solid understanding of AC/DC voltage · Must be able to use a multimeter Minimum 1-3 years relevant experience in technical support, networking, field service, PC repair or related field Minimum 1-3 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience Experienced with audio/video test and calibration and related equipment Electrical/Electronic understanding/training including troubleshooting skills   What Will Put You Ahead: Understand AV signal flow and the ability to troubleshot to find failed component Ability to provide on-call support when necessary Experience with multimedia equipment installation and service Experienced with AV testing and calibration equipment Excellent communications and customer service skills (verbal, written & analytical) Experience with multimedia equipment installation and service Understanding of analog and digital circuits   WORKPLACE GUIDELINES:   Occasional: Standing, Bending, Pushing/Pulling Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs. ) Reaching above shoulder level Travel (ex. Noise Volume etc.) Frequent: Reading and Writing Ability to Comprehend Sitting and using finger movements Communicating orally Handling objects (manual dexterity) Reason and analysis. Perform calculations.