CHROME care/Call Center Representative - CHROME Federal Credit Union

CHROME care/Call Center Representative - CHROME Federal Credit Union

Who are we?

We make banking simple -- from smart, innovative technology to exceptional service, we create personalized experiences that surprise and delight members every day. We are more than just a place to bank, we invest in WOW moments. As a financial cooperative, our focus is on serving our over 15K member-owners and not on maximizing profit for investors.

What you will do:

This position acts in the capacity of Member Advocate, with the purpose of providing an exceptional experience for members who prefer a phone or digitally based interaction with the Credit Union.

• Respond to CHROME members in a warm and friendly manner
• Take ownership of member inquiries made by phone, chat, and email
• Look beyond member immediate needs and deliver more than what they expected
• Educate members on how our technology tools can save them time and money
• Assist members requesting new products or services
• Look for opportunities to provide "WOW" experiences

How you will thrive in this role:

These skills and abilities are critical to thrive in the role of a CHROME care Representative.

• Quick to connect with others; establishes rapport quickly
• Ability to feel comfortable multi-tasking and performing a wide variety of functions
• Maintains professional composure regardless of the situation
• Strong attention to details, time management, and decision making skills
• Demonstrate genuine interest in wanting to help members and co-workers
• Strong communication skills both verbal and written
• Be highly organized and a self-starter

What you need to bring with you:

• Experience - Call center preferred, banking experience a plus
• Education - High school diploma or higher
• Exceptional computer skills including experience with mobile devices
• Must be flexible and available to work full time including Saturdays as part of a rotating call center schedule

What we offer:

You will work with other CHROME care Representatives that have the same passion to serve others. Other perks include Medical, Dental, and Vision, Health Savings Account, retirement plan, paid time off, volunteer time off and more. We offer a livable wage that is commensurate with your experience.

This is a full-time position located in the Washington area.

CHROME Federal Credit Union is an Equal Employment Opportunity Employer.

Salary : $17 - $17