Showroom Experience Manager

Overview

Title: Showroom Experience Manager

Location: 85 Franklin New York NY 10014

On-site expectations: Level 4 (on-site, full-time)

Link to apply

 

 

 

What Success Looks LikeAs the Showroom Experience Manager, you will be the primary point of contact for showroom visitors, providing product knowledge and lighting demonstrations to customers ensuring they have a high-touch, personalized experience in collaboration with our Showroom Manager. You will be responsible for overseeing the day-to-day operations of RBW's showroom, including retail management, owning showroom events, and operational logistics. Playing a key role in delivering a seamless, premium customer experience while ensuring successful showroom events, from small intimate gatherings to large-scale installations. You will also manage our retail inventory and support the development of ongoing operational procedures to enhance the overall efficiency of our space. 

 

Salary Range: $85,000 - $110,000

Responsibilities

• Accountable for day-to-day management of retail and facility operations including but not limited to overall appearance and cleanliness of the showroom space, inventory, product samples, lighting education, and guest experience.
• Responsible for showcasing lighting collections through product displays and innovative ideas.
• Track and support sales volume through POS to ensure accuracy of order details, shipping, and successful delivery to customers.
• Collaborate with the marketing team to develop and implement retail promotions and seasonal product launches.
• Track operational expenses and support budgets for retail, event hosting, and consumables.
• Collaborate with sales and marketing teams to schedule, launch and promote seamless showroom events while ensuring a premium guest experience.
• Manage vendor relationships and coordinate logistics for showroom management and events such as venue setup, A/V needs, catering, product installations, and event flow management. 
• Manage, coach, and develop showroom staff on product knowledge and achieving sales targets.
• Responsible for staffing and schedules for day-to-day operations of the showroom and events.
• Support VP of Sales & Marketing with additional functions as needed.

Qualifications

• 3-5 years of retail and inventory management experience within a high-end showroom environment.
• 2 years of leadership experience in a retail environment.
• Strong operational background and experience in event coordination and project management, with the ability to oversee multiple concurrent projects.
• Excellent communication and interpersonal skills, with a focus on customer experience.
• Ability to work cross-functionally with internal stakeholders and external vendors.
• Budget management and financial tracking experience for retail and event operations.
• Strong organizational skills and attention to detail.
• Experience with POS systems and operational software.
• Interest in design and lighting industries, with knowledge of interior design trends a plus.

Company Website

https://rbw.com/careers

Company Profile

About RBWAt RBW, we believe in the power of light to create atmosphere.  Our purpose is to realize the unlimited potential of lighting. We understand that light helps shape our well-being and has the ability to improve everyday life. Through innovative technology, creativity, and refined simplicity, we design and manufacture LED fixtures for hospitality, workplace, and residential environments. Our customers and partners embrace our collaborative process of exploration, discovery, and improvement.  Since being awarded Inc.5000 Magazine Fastest-Growing Private Business and the highest-ranking manufacturer in New York state in 2020, we went on to be recertified as a B Corporation in 2023. As one of the first Certified B Corporations in the lighting industry, we bring together community, sustainability and innovative solutions as one team. RBW’s physical environments in both our Factory and Showroom are the common spaces that connect us, bring ideas, concepts, and luminaires to life, all while fostering an enhanced level of presence and communication for our team members. RBW expects team members to be on-site to continue conversations and enhance collaboration. Please speak with your recruiter to get clarity on on-site expectations for this particular role.  RBW is proud to be an Equal Opportunity Employer and foster an inclusive and respectful workplace for all. We encourage individuals of any race, religion, belief, gender identity, sexual orientation, and age to apply. Additionally, mental and physical disabilities, parental status, incarceration history, citizen status, veteran status, and political affiliation will not be factors in hiring decisions. Employment decisions are made on the basis of business needs, job requirements, and candidate qualifications. At RBW, we do not tolerate discrimination or harassment in any form to ensure our diverse workforce feels safe and comfortable as members of our team. We strive to be an equitable employer and adhere to providing equal opportunities in all aspects of employment, including compensation, discipline, promotion, and access to benefits. We strongly encourage people from underrepresented groups to apply.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email apply@rbw.com to discuss accommodation options.  Why Not To ApplyRBW adheres to a set of core values and working principles to ensure a safe, welcoming, and productive environment for all of our team members.  We understand that these values and principles may not be for everyone, and we strongly encourage you to review the below to decide if RBW is the right employer for you. RBW may not be the best fit if you…

• Don’t see the importance of an inclusive and diverse workplace.
• Don’t consider fellow team members' opinions as important as yours.
• Focus solely on individual effort and do not value a collective team effort.
• Cut corners to get things done.
• Give up at the first sign of a challenge or roadblock. 
• Are uninspired by a calm, tidy, and productive workplace.

Salary : $85,000 - $110,000