What are the responsibilities and job description for the Career Coach - Bilingual position at Cincinnati Works?
Bilingual Career Coach (Spanish) Needed:
We are looking for individuals who is committed to helping eliminate poverty within the Cincinnati area and has a deep commitment to the mission and values of our organization. The Career Coach position will provide direct services that support Cincinnati Works (CW) Partner Employers’ management and member/employee as outlined in the executed contract. The Career Coaches work collaboratively to promote positive employer/employee relations and create a work environment that attracts and retains highly talented, energized, productive, and engaged employees. The Career Coach will be a trusted coach collaborating with Members on their journey to employment success.
As an embedded role, these individuals will be located primarily on the employer site. The Career Coach will become familiar with workplace culture and environment, encourage an open-door policy and build relationships with employees. They will connect employees to CW and company resources as needed. They may act as an advocate on behalf of the employee when appropriate. They will partner with managers on more complicated situations. Additionally, there will be an opportunity to develop programs based on turnover trends and identified barriers unique to the employer partner being supported.
Must be able to speak, read and write and understand Spanish.
PRINCIPLE RESPONSIBILITIES: (not all-inclusive)
1. Provide the highest level of customer service to ensure that Members feel valued while modeling behaviors that the Member can emulated.
2. Strengthen the Member’s wisdom, thought processes, and directed action toward the future, based on the individual’s self-identified goals and management of barriers.
3. Create an environment that allows for inquiry, challenge, and the stimulation of critical thinking around new ways of being, thinking, and acting. Often the end-result is new behaviors applicable to the Member’s whole life. This occurs through the application of his/her specific expertise and guidance of the Member to seek the best course of action for achieving goals and mitigating their barriers.
4. Focus on the Member’s job retention, career advancement, financial, life and education goals by utilizing a variety of contact routines and methods as decided by the Member including meeting in-person, virtually, or by phone.
5. Leverage social media, the USPS, family, or co-workers when necessary to ascertain the Member’s job performance and the identification of potential barriers.
6. Celebrate milestones and “wins” with Member.
7. Leverage an internal and/or external partner to promote and optimize Member efforts for success (financial coaching, spiritual advising, legal coordination, staffing specialist, behavior health), external partners (i.e., community, employers), to determine the individual’s advancement potential.
8. Use a variety of assessment tools and methods to assist the prospective Member in his/her development of an action plan and the ability to support a longer-term coaching relationship.
9. Assist the Member to focus on individual plans which include employment, education, life, financial goals, and the supportive services necessary to achieve self-sufficiency.
1. Provide the highest level of customer service to ensure that Members feel valued while modeling behaviors that the Member can emulated.
2. Strengthen the Member’s wisdom, thought processes, and directed action toward the future, based on the individual’s self-identified goals and management of barriers.
3. Create an environment that allows for inquiry, challenge, and the stimulation of critical thinking around new ways of being, thinking, and acting. Often the end-result is new behaviors applicable to the Member’s whole life. This occurs through the application of his/her specific expertise and guidance of the Member to seek the best course of action for achieving goals and mitigating their barriers.
4. Focus on the Member’s job retention, career advancement, financial, life and education goals by utilizing a variety of contact routines and methods as decided by the Member including meeting in-person, virtually, or by phone.
5. Leverage social media, the USPS, family, or co-workers when necessary to ascertain the Member’s job performance and the identification of potential barriers.
6. Celebrate milestones and “wins” with Member.
7. Leverage an internal and/or external partner to promote and optimize Member efforts for success (financial coaching, spiritual advising, legal coordination, staffing specialist, behavior health), external partners (i.e., community, employers), to determine the individual’s advancement potential.
8. Use a variety of assessment tools and methods to assist the prospective Member in his/her development of an action plan and the ability to support a longer-term coaching relationship.
9. Assist the Member to focus on individual plans which include employment, education, life, financial goals, and the supportive services necessary to achieve self-sufficiency.
MINIMUM REQUIREMENTS
- Work experience and/or post-secondary education/training demonstrating an ability to perform
- the duties as described.
- Must be able to read, write, speak and understand Spanish
- Experience working with the behaviors of at-risk populations.
- Strong internet and computer software skills; Outlook, Salesforce, Word, Excel, etc.
- Maintain daily files/records, logs and tracking to ensure current and organized activity
- Coordinates a variety of projects simultaneously.
- Ability to research and implement customer feedback and tracking techniques
PHYSICAL REQUIREMENTS
- Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing,
- Crouching, walking, lifting, stooping, bending, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
- Ability to move up to 10 pounds
- Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth
- perception, and the ability to adjust focus.
- Must be able to remain calm in a busy office environment
- Must be able to flex time to accommodate a varied schedule including days, evenings and occasional Saturday.
