Lead Veterinary Receptionist

Cinco Ranch Veterinary Hospital is located in Katy, TX. We are a dedicated team of caring individuals, each contributing his or her unique abilities to ensure high quality veterinary care for animals and compassionate interactions with animal owners. Our dedication to service remains a top priority.

Job Summary
We are seeking a dedicated and compassionate Lead Veterinary Receptionist to join our team. This role is essential in providing excellent customer service while ensuring the smooth operation of our veterinary clinic. The ideal candidate will have a passion for animal care and possess strong communication skills to interact effectively with pet owners and veterinary staff.

Duties

Leadership and Supervisory Skills

• Strong understanding of veterinary terminology and procedures.
• Ability to communicate effectively with clients about services, care instructions, and follow-ups.
• Ability to oversee and manage front desk staff effectively.
• Provide guidance, support, and training to reception team members.
• Monitor staff performance and address any challenges promptly.

Customer Service Excellence

• Set the standard for professional and compassionate client interactions.
• Handle escalated client concerns and resolve issues diplomatically.

Advanced Communication Skills

• Communicate effectively with clients, team members, and management.
• Coordinate with veterinarians and technicians to ensure smooth workflow.

Multitasking and Prioritization

• Manage high-pressure situations while ensuring efficient front desk operations.
• Balance supervisory duties with hands-on responsibilities like scheduling and client check-ins.

Organizational and Administrative Skills

• Oversee appointment scheduling to optimize clinic flow.
• Ensure accuracy in billing, record-keeping, and other administrative tasks.

Problem-Solving and Decision-Making

• Quickly address scheduling conflicts, staffing issues, or client concerns.
• Implement solutions to improve front desk efficiency and client satisfaction.

Technical Proficiency

• Expertise in veterinary practice management software (e.g., AVImark, Rapport, Online pharmacy Portals).
• Train team members on software and ensure proper usage.

Attention to Detail

• Maintain high standards for data accuracy and compliance with clinic protocols.
• Ensure the front desk operates smoothly and efficiently at all times.

Team Building and Motivation

• Foster a positive and collaborative work environment.
• Motivate the front desk team to meet performance goals and provide exceptional service.

Knowledge of Veterinary Operations

• Strong understanding of veterinary terminology and procedures.
• Ability to communicate effectively with clients about services, care instructions, and follow-ups.

Our work environment includes:

• Customer/Patient - Centric
• Supportive Management
• Collaborative Team
• Safe and Fun work environment
• Growth opportunities

If you are passionate about animal welfare and possess the necessary skills to thrive in a fast-paced environment, and ready to take on new responsibilities we encourage you to apply for this rewarding position as a Lead Veterinary Receptionist.

This is a Full-Time position Monday through Friday and every other Saturday 8am-2pm and some holiday's. Monday through Friday Shifts will vary (7-4pm, 11-7pm, etc.)

Please visit our website to get to know us better www.cincoranchvet.com or visit us on instagram or facebook.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Rotating weekends

Work Location: In person

Salary : $17 - $19