What are the responsibilities and job description for the Patient Operations Coordinator position at Circadia Health?
Company Overview:
Circadia Health is a medical device and data technology company that has developed the world's first FDA cleared contactless remote patient monitoring system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 20,000 lives daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.
Position Description:
Circadia Health is revolutionizing remote patient monitoring for post-acute care and skilled nursing facilities. We are seeking a Remote Patient Monitoring Coordinator who is passionate about patient care and eager to gain valuable experience in improving patient outcomes. As a Remote Patient Monitoring Coordinator with Circadia Health, you will be instrumental in advancing our mission to improve patient care through innovative remote monitoring solutions. You will lead key aspects of the initial patient visits, ensure their successful completion, and collaborate closely with our interdisciplinary team to ensure the highest standards of care.
\n- Travel to SNFs: Drive to various skilled nursing facilities within a set region to conduct initial remote patient monitoring visits.
- Patient Education: Provide clear and compassionate education to patients, ensuring they understand the Circadia device, the visit and any relevant information to support informed decision making and improved care.
- Schedule: Oversee scheduling and calendar management, ensuring meetings, appointments, and events are organized efficiently to optimize time and workflow for team members and executives.
- Virtual Visit Set Up: Assist with the virtual patient visits, ensuring all necessary technology is functioning properly.
- Technical Support: Troubleshoot technical issues that may arise during virtual visits and assist patients in resolving them.
- Equipment Management: Oversee company equipment and ensure that all items are in functioning condition. Coordinate any necessary repairs for equipment if necessary.
- Excellent Communication Skills: Comfortably interact with patients and effectively convey information to enhance their understanding and experience.
- Recent graduate with a Bachelor's degree in a science or health-related field (e.g., Biology, Chemistry, Health Sciences).
- Familiarity with healthcare settings or experience in patient care is a plus (e.g., internships, volunteer work).
- Must have a valid driver’s license and be willing to drive to various skilled nursing facilities
- Ability to practice independently with little or no supervision
- Comfort using technology such as Google Suite, multiple EMRs, Slack
- Comfortable in a dynamic and always evolving start up environment
- English required, Spanish preferred
- Full healthcare coverage with Anthem BCBS (or similar) with dental and vision
- Wellness programs, such as gym membership reimbursement or access to virtual fitness classes
- Mental health resources, such as access to counseling or meditation apps
- Contribution to 401(k) retirement plan
- Paid Time Off (PTO) accrual policy of 1.7 working days per month
- Collaborative environment, working directly with designers, engineers, scientists, and clinicians
Salary : $60,000 - $65,000
