What are the responsibilities and job description for the Customer Service Representative position at Circular Services?
About Us:
At Confidential On-site Paper Shredding, we are committed to delivering exceptional products and services to our valued customers. We believe in providing an outstanding customer experience and continuously striving to improve in every way we can. As a growing company, we’re looking for passionate, customer-focused individuals to join our team and help us achieve this mission.
Position Overview:
We are seeking a Customer Service Representative who is enthusiastic, empathetic, and dedicated to helping our customers have the best experience possible. As a key member of our team, you’ll be the first point of contact for customer inquiries and concerns, providing top-notch service across various channels such as phone, email, and live chat.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
- Maintain a strong knowledge of company products, policies, and procedures
- Resolve customer complaints or concerns promptly and professionally, ensuring satisfaction and a positive experience.
- Collaborate with other departments to ensure customer issues are resolved efficiently.
- Maintain a positive, empathetic, and professional attitude while working with customers.
- Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
What We’re Looking For:
- High school diploma or equivalent (College degree preferred).
- Previous customer service experience (preferred but not required).
- Strong verbal and written communication skills.
- Ability to handle challenging situations with empathy and professionalism.
- Problem-solving skills and the ability to think on your feet.
- Adaptability in a changing environment.
- Attention to detail and a high level of accuracy
- A team player with a willingness to learn and grow within the company.
Working conditions/physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is frequently required to walk; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Additional Comments
Disclaimer: The above statements are statements intended to describe the general nature and level of being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Employee Assistance Program
- Life Insurance
- HSA/FSA
- 8 hour shift
Weekly day range:
- Monday to Friday
Work location/setting:
- In-person
