What are the responsibilities and job description for the Slot Ambassador position at Circus Circus LV LLC?
Specific Job Functions :
- Market and recruit new guests to property
- Establish and maintain a professional relationship with repeat guests to the property
- Research and evaluate guest accounts using Players Club and / or other software programs
- Issue guest complimentary items in accordance with departmental and property standards
- Research and resolve guest issues effectively and professionally
- Protect the confidentiality of Company documents and files under immediate control
- Greet guests, answer questions and be an informational resource regarding guest inquiries
- Monitor assigned area and attend to guest's needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
- Perform minor machine repairs
- Accurately maintain a Cash Pouch involving Company funds
- Verify and ID guests to ensure players are of the legal gaming age
- Provide guests with Players Club information and solicit new members
- Assist guests with inquiries and problems regarding Players Club and the Casino
- Promptly answer in-bound telephone calls
- Assist guests and Casino Hosts with requests in a professional and timely manner
- Keep up to date on Slot Marketing activities and events at the property
- Input player information into the Players Club system
- Maintain a positive and friendly attitude toward guests as well as other employees
- Perform all duties as deemed necessary for the success of the department
Responsibilities / Qualifications :
