AMBASSADOR - SLOT

Description

POSITION SUMMARY: This position is responsible for circulating throughout assigned casino areas and serving guests on the Slot Machines by assisting with winning vouchers tickets, making change for players and assisting players with rules of the games.

Top 5 Specific Job Functions:

• Greet and welcome guests, establish rapport, and provide excellent service by answering questions, resolving disputes and adhering to guest requests
• Provide slot guests with personalized attention, as well as, promote, process, and enroll new Players Club members
• Maintain general property knowledge, casino promotions, Slot Marketing activities/events, and act as an informational resource for all guest inquiries
• Monitor the assigned area and attend to the guest’s needs by responding to jackpots and ensuring a comfortable guest experience
• Perform minor machine repairs

Other Specific Job Functions:

• Slot Ambassadors proactively builds relationships with guests. This helps them promote special programs of the casino
• Demonstrate actions and behaviors that reinforce the Company’s mission
• Exhibit conduct in accordance with all Gaming Commission Regulations
• Ensure prompt and discrete notification to management and/or security of any observation of illegal acts or internal ethics violations
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Each Slot Ambassador looks after a number of slot machines, ensuring their proper functioning. The Ambassador also ensures the safety and comfort of the slot players
• Protects company assets
• Accurately maintain a cash pouch involving company funds
• Verify and ID guests to ensure players are of legal gaming age
• Maintain a positive and friendly attitude toward guests as well as other team members
• Perform all duties as deemed necessary for the success of the department
• Perform other job related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• High School Diploma
• Excellence guest services
• Basic knowledge of a computer
• Must be able to communicate effectively in English, in both written and oral forms
• Must be able to work any shift
• Must be able to tolerate stressful situations and frequent interruptions
• Must be able to get along with team members and work well as a team
• Must be able to learn all of the Slot games and explain rules to guests
• Must possess basic math skills to include the ability to add, subtract, multiply and divide to specific responsibilities; counting money accurately and balancing cash bank

Preferred:

• Knowledge of Title 31
• At least 6 months to a year of Slots experience
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming Registrations
• Alcohol Awareness

WORK SCHEDULE/HOURS:

• Varies

WORK CONDITIONS and PHISICAL REQUIREMENTS:

• Must be able to operate hand held validation unit and enter information into computer
• Must be able to input basic information in computer
• This position requires standing and walking for long periods of time. You will be carrying 11 pounds of supplies in an apron around your waist
• Must be able to lift up to 10 lbs.
• This position requires walking, sitting, stopping, bending, and reaching
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Exposure to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise, high volume guest/employee contact in a fast-paced, continuously evolving environment

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.