Community Lending Officer

Job Overview

The Community Lending Officer proactively will identify, develop, and maintain a quality network of community and business relationships that serve as a source of referrals for new mortgage lending opportunities, with a primary focus on majority-minority census tracts within Citadel’s field of membership. External relationships are the cornerstone of generating new business and may consist of community-based organizations, realtors, builders, and governmental agencies.

The Community Lending Officer is required to participate in business development related opportunities and community events that promote home ownership as well as collaborating with professional organizations in these underserved markets. Incumbent will be responsible for interviewing new and existing members to determine their loan needs and advising those members of appropriate products, terms, and pricing, while gathering any additional required information needed to successfully process a loan. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives. Additional responsibilities will include Closing and funding a prescribed number of these loans per month. The position will be expected to maintain 60% of your overall loan volume in low/mod census tracts along with active involvement in organizations serving the LMI community in Citadel’s community charter market. The incumbent will collaborate with community-based organizations and municipalities to collect and submit subordinate financing (down payment assistance programs) for consideration in originating mortgages to low-moderate income borrowers. This position will support the entire Citadel community charter footprint, of Philadelphia, Bucks, Chester, Delaware and Montgomery Counties as well as the City of Lancaster.

Responsibilities

• The Community Lending Officer is required to assist the Real Estate Lending Sales Director in coordinating the credit union’s community lending initiatives and outreach programs, encouraging and developing more lending within majority Black and Hispanic census tracts, promoting financial education/counseling and building relationships with community groups.
• Analyze comprehensive LMI market performance data, using results to develop strategic initiatives to drive future LMI performance.
• Responsible for interviewing new and existing members to determine their loan financial objectives and goals and advising those members of the appropriate Citadel products, terms, and pricing, while gathering any additional required information. Review/Analyze credit and financial data and explain guidelines; Apprise of pricing and lock rate as required; Identify appropriate opportunities to sell additional products; Collect supporting loan documentation as required and provide complete package to Mortgage Loan Processor.
• Lead annual market strategic planning sessions utilizing data analysis, market intelligence, LMI performance metrics and charitable giving to ensure the establishment of LMI market objectives.
• Work with the Director of Sales to conduct a designated number of homebuyer seminars per year, and participate in various Community Lending related events (Housing Fairs, etc.), and support regular reporting to leadership regarding various organizational performance metrics and objectives.
• Volunteer to be on a Board or committee of a not-for-profit organization.

Qualifications and Education Requirements

Work Experience

• Must have a minimum three years of experience marketing and originating community lending mortgage loans and loan products.
• Analysis of comprehensive LMI market performance data used to develop strategic initiatives to drive LMI performance resulting in documented residential LMI mortgage loan volume in the past 12 months of $12 million (minimum).
• Established relationships with local referral networks, outreach organizations and LMI housing group organizations.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Must have effective proven sales skills.
• Must have excellent time management skills.
• Must be self-motivated and ability to work with minimal to no supervision.
• Must be willing and able to travel to assigned branch locations, customers' homes and businesses, closings and perform presentations when requested.
• Must have excellent written and oral communication skills.
• Must have superior customer service skills.
• Must have proficiency using Microsoft applications such as Word, Outlook, and Excel.
• Proficiency with Encompass loan origination software and AUS systems of DU, Total Scorecard and GUS.

Education

• Must have a Bachelor's degree or equivalent work experience.

Performance Measurements

Performance is based on ability to meet monthly loan production goals. Member satisfaction is key to position. Asset quality will be measured by quality of loan applications.

Work Environment

The position will be in an office environment with most work done on a computer. Any necessary accommodations will be provided.

Physical Demands

Physical requirements may include lifting, standing, or sitting for extended periods of time, unusual physical requirements, or temperature extremes.

EEO Statement

Citadel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)