What are the responsibilities and job description for the Customer Service Representative - Part Time position at Citigroup Inc?
Citigroup Inc. is looking for a skilled part time Universal Banking Professional to join our team. As a Universal Banking Professional, you will be responsible for delivering exceptional customer service and providing a wide range of banking services to our clients.
Key Responsibilities:
• Provide excellent customer service to internal and external clients.
• Execute all service transactions, including deposits, payments, address changes, and replacement card orders.
• Sell and promote banking products and services to clients.
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learn new and existing products through sales aids and demonstrate a positive attitude and customer-first culture.
• Provide exceptional service delivery to internal and external clients to resolve account service issues and respond to customer inquiries promptly and effectively.
Requirements:
• 1-3 years of relevant experience.
• Required skills include face-to-face customer service, digital engagement, and basic sales/referrals.
• Open, client-service-oriented mindset and desire to help customers.
Preferred Skills:
• Retail experience.
Education:
• High School diploma or equivalent.
