What are the responsibilities and job description for the Patient Services Specialist - Outpatient Infusion (FT) position at Citizens Medical Center?
Description
JOB SUMMARY
The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for scheduling patients and transcribing charges for billing purposes.
Job Specific :
1. Greet patients. (EF)
2. Promptly answer and direct all incoming phone calls to the appropriate area. (EF)
3. Check patients in and out accurately and efficiently. (EF)
4. Verify and update all patient demographics.
5. Schedule patients according to protocol and guidelines. (EF)
6. Prepare and prep staff for daily patient schedule.
7. Electronically transcribe charges from nursing and provider staff for billing purposes. (EF)
8. Prepare paper records for electronic storage.
9. Confirm appointments and document responses in EMR. (EF) 10. Receive and upload laboratory, imaging, and other procedural results into the patient's e-chart.
Hospital :
- Adhere to organization-wide and other applicable policies and procedures.
- Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations.
- Perform within the prescribed limits of the hospital's Ethics, Compliance and Confidentiality Program guidelines.
- Perform within professional Scope of Practice.
Other Duties As Assigned :
Minimum Requirements
EDUCATIONAL REQUIREMENTS
Required : High School education or GED
Preferred : Education and / or training related to the clinic specialty
EXPERIENCE REQUIREMENTS
Required : At least one year of receptionist experience
Preferred : Prior experience working in a medical practice / office or healthcare related field
SPECIAL SKILLS AND ABILITIES
Required : Basic computer skills, an ability to effectively communicate, and multitask
Preferred : Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform
LICENSURE / CERTIFICATION REQUIREMENTS
Preferred : Medical Assistant certification
COMPANY PROFILE
Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted "Best of the Best" hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24 / 7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.
Citizens Medical Center is looking for employees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital's commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team!
BENEFIT OFFERINGS
Health
Retirement / Investment
Well-Being Benefits
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