Revenue Technician

CCOB Mission Statement:

"Working in partnership with the community, the City and County of Broomfield provides excellent services in an efficient, respectful and courteous manner to enhance and protect the environment and quality of life of Broomfield residents."

The incumbent performs complex support, technical accounting, and support work in the Revenue Division. His/her primary responsibilities include performing a variety of complex tasks of routine difficulty related to the City and County's utility billing function and providing information and assistance to City and County staff and the public.

The incumbent exemplifies the characteristics of a collaborative, innovative and resilient work culture and along with the leadership team, models the appropriate behavior to create and maintain a resilient work culture within the department.

The incumbent provides holistic services to the public by seeking ways to integrate programs or services provided by other departments, divisions and agencies.  The incumbent works in partnership with other employees, departments/divisions, agencies and the public in delivering effective and innovative services.

(Persons hired in this position must be able to perform all the essential tasks required by the position.  The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  The City and County of Broomfield retains the right to modify or change the duties or essential tasks and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)

Maintains confidentiality of information consistent with applicable federal, state and city/county rules and regulations.

General Duties:

Speak with customers on multi-line phone and/or in person to receive orders for such matters as utility installation, turn-ons, discontinuance, or change in service.  Prepares and processes billing data which may include creation of bills, receipt of payments, making account changes, noting details of existing services, new service set-ups, and final readings.  Also may include establishing new accounts (including obtaining data for meter pit locations); updating meter readings by loading and downloading reading information from the BADGER devices, performing computer-generated billing report edits, coordinating any necessary corrections by preparing and submitting credit and debit memos, and processing weekly billing statements and miscellaneous accounts receivable billing; preparing delinquent notices which may include applying service charges to accounts and preparing shut-off letters, prepare lists for outbound calling, and lists to discontinue water service; preparing customer notification for short checks; initiating work orders regarding high water consumption and rereads; and reviewing accounts to adjust charges as required by Broomfield ordinance.  Process and calculate cost of construction meter rentals and coordinate work with the Utility Division of the Public Works Department. Completes and processes forms such as requisitions, applications, vouchers and purchase orders.

Receives and counts payments received from the drop box, opens envelopes and balances amounts received with the stubs.  Operates computer and applicable software, including utility billing software.  Uploads, downloads, and backs up data from one computer to another. Develops office forms and procedures.  Maintains existing files and creates new filing systems.  Performs data entry and prepares related reports.  Assists with data entry into Broomfield’s sales and property tax systems.

Processes, verifies accuracy, and/or maintains records of financial transactions, such as acting as the collection point for City and County department deposits.  Prepares deposits for pick-up by courier; maintains cash bank for change. Inputs data on the computer terminal to update computerized records.  Must make mature and logical decisions on billing adjustments or other related billing matters--always making sure to follow Broomfield policies, procedures, and ordinances.  Make trips to the bank to obtain change for the cash box. 

Administrative Duties:

The incumbent is responsible for effectively managing his or her workload to achieve departmental goals.  Assures that responsibilities are performed in compliance with federal and state regulations, Broomfield policies and procedures and the Broomfield Municipal Code.  The incumbent may confer with employees, supervisory, and administrative personnel regarding departmental policies and procedures. Contributes to the preparation and review of departmental policies and procedures as necessary to maintain the effectiveness of departmental programs.  Advises applicable administrators or departments of potential problems or concerns. Compiles, interprets, and prepares data for studies, reports and recommendations; coordinate departmental activities with other departments and agencies as needed.

The incumbent assists in recommending and implementing modifications to systems, policies and procedures.  May conduct studies, analyses, and research on a wide variety of topics. Assists in researching and analyzing legal requirements impacting departmental programs and services.  The incumbent keeps operational records and makes required reports. Evaluates service costs and makes related recommendations. Identifies and recommends changes or improvements in departmental operations to ensure assigned functions are efficient and cost effective.

Budget/Resource Management:

The incumbent participates in the preparation of the department's annual budget.  Assures that responsibilities are performed within budget and performs cost control activities such as monitoring expenditures to assure sound fiscal control.  The incumbent is responsible for partnering with other staff members in planning, developing, and implementing the overall vision, mission, programs, processes and projects of the department.  Works with the team to avoid duplication of service and to ensure that customer expectations are recognized and resolved thereby maximizing customer satisfaction. Assists in the development of short and long-range goals including annual efforts to advance the City and County's mission, goals, and objectives.  Monitors the progress of projects so the goals may be obtained within the established timeframe. Prepares purchase orders and processes invoices as assigned.

Public Relations/Communication:The incumbent meets and confers with customers to explain departmental plans, programs, functions, policies, and procedures.  Assists departmental staff in preparing and coordinating reports as required. Answers letters of inquiry/complaints and talk with customers.  Attends meetings, workshops, and conventions as necessary for the maintenance of effective services. Responds to requests for information and advises City and County departments on assigned programs.  Maintains liaison with other departments. Provides verbal and written information to departments. Maintains the accuracy of any program materials posted on the Intranet/Internet.

Miscellaneous Duties:

He/she operates a personal computer including associated software programs.  He/she operates a motor vehicle in traveling to and from work sites. He/she ensures that facilities and equipment are maintained properly and coordinate maintenance and repair functions.  He/she takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.  He/she uses all required safety equipment. Responsible for the safety of self, others, assets, equipment and facilities; responsible for knowing and complying with all City and County of Broomfield and department policies; adheres to attendance and workplace attire policies.  He/she performs related duties as required.

Education - High school graduate or GED equivalent; preferably with some coursework in accounting, bookkeeping, tax, or related business courses.

Experience – Two years of increasingly responsible bookkeeping, finance, or accounting staff support experience that demonstrates applicable organizational, office and computer skills to include some experience in billing and collection.

OR

Years of related experience may be substituted for required education, however  education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience

NECESSARY SPECIAL REQUIREMENTS: - Must be at least 18 years of age.  Must possess and maintain a valid Driver's License and a safe driving record for continued employment.  Applicants must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: typing test at 40 wpm, written evaluation, oral board, reference checks, background checks including local police check and sex-offender check, and driving record check through DMV

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  The noise level in the environment is usually quiet. Work is generally scheduled Monday through Friday. The employee will operate a motor vehicle while traveling between work locations and while running errands.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, talk, stoop or hear.  The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Physical demands are described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently), and/or a negligible amount of force constantly to move objects.  Data entry and other tasks may require sitting at a computer for several hours. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Salary : $51,189 - $69,243