Front Desk Receptionist

KEY RESPONSIBILITIES:

· In this position, you are responsible for interacting with many customers, management, and other employees, and you are the face of the shop to customers entering the client lounge.

· Provide administrative assistance to the body shop estimators and accounting department.

· Ability to handle multiple phone lines in a timely, professional manner and direct customers to the proper department.

· Extensive follow-up with customers and vendors over the telephone, in person, and through email.

· General office-related tasks (answering phones, making copies, scanning documents, handling daily incoming mail, etc.)

· Provide basic information to callers who have general inquiries.

· Greet guests entering the body shop.

· Operate cash drawer, make change, receive cash, credit card, and check payments from customers, and issue receipts.

· Create and continually update electronic work order files for each customer.

· Work closely with insurance companies, and adjusters, and track rental vehicles as scheduled daily.

· Ensure files have required documentation.

· Handle customer concerns with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.

REQUIRED SKILLS:

· Have worked and experience in the car industry

· Experience with the CCCOne Estimating and Management system

· Professional appearance, demeanor, and professional communication skills (verbal and written) are required

· Excellent customer service skills.

· Must be calm under pressure and a highly time-efficient person.

· Responsible and able to work effectively with varying levels of supervision and direction.

· Flexible and able to work and complete multiple and various tasks independently and on schedule.

· Highly organized, detail-oriented, and resourceful.

· Able to prioritize and follow through with all tasks on time.

· Able to organize offices, files, etc.

· Ability to provide housekeeping for offices.

Summary

As a Front Desk Receptionist, you will be the first point of contact for our clients, providing outstanding customer service and managing multi-line phone systems effectively. Your role will involve utilizing your organizational and clerical skills to handle administrative tasks, including data entry and calendar management. Reporting to the Office Manager, you will ensure smooth daily operations while demonstrating strong communication skills. Your ability to maintain professionalism and efficiency will be essential in creating a welcoming environment for all visitors and supporting the overall success of our organization.

Job Type: Full-time

Pay: From $21.07 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $21