What are the responsibilities and job description for the Director of Business Development position at City Facilities Management (MA) LLC?
ABOUT CITY FM (US)
City FM (US) is part of the world’s largest privately-held integrated facilities management company. We provide a unique self-perform service partnership model as well as customized FM contract solutions across commercial, retail, healthcare, and industrial sectors. Our approach combines global expertise with local execution to drive efficiency, reduce costs, and enhance the client experience.
POSITION SUMMARY
We’re looking for a strategic, results-driven Director of Business Development to lead growth efforts across the U.S. You’ll drive client acquisition, open new markets, and champion our integrated self-perform model to key decision-makers across industries.
This is a high-impact leadership role with visibility across the organization and direct influence on revenue growth.
PRIMARY RESPONSIBILITIES
Develop and lead business development strategies to increase market share.
Identify new client segments, industry verticals, and geographies for expansion.
Promote City FM’s self-perform integrated service model to prospective clients.
Build and maintain strong relationships with C-level leaders and key stakeholders.
Lead the full sales cycle—from prospecting to contract negotiations and closing.
Collaborate with operations to ensure successful onboarding and service delivery.
Oversee customized proposals and presentations aligned to client needs.
Monitor industry trends, competitors, and emerging market opportunities.
Achieve revenue goals and track KPIs tied to pipeline and conversion metrics.
Negotiate favorable terms to establish long-term, profitable partnerships.
QUALIFICATIONS & REQUIREMENTS
Bachelor’s degree in Business, Marketing, or related field.
7 years in business development, sales, or account management in FM or related industries.
Proven success winning large, complex, multi-million-dollar contracts.
Deep understanding of integrated FM services and self-perform models.
Strong communication, presentation, and negotiation skills.
Experience leading or mentoring high-performing sales/business development teams.
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite.
Preferred
A strong network in the FM, real estate, or construction sectors.
Experience with national or multi-site accounts.
Knowledge of energy management, sustainability, and emerging FM trends.
What We Offer
Competitive salary and performance-based incentives
Full benefits package (medical, dental, vision, 401k)
Opportunities for advancement in a growing company
Travel opportunities (up to 40%, depending on market needs)
A collaborative and innovation-driven work culture
ABOUT CITY FM
City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.
With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland.
WHY SHOULD YOU WORK AT CITY FM?
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.
We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.
When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon.
Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!
So, if you’re ready to get started, we’re ready for you.
City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.
