What are the responsibilities and job description for the ADMINISTRATIVE ASSISTANT III position at City of Amarillo?
STARTING PAY: $13.73 per hour
SUMMARY
This position is responsible for performing front counter customer service, answering incoming calls; and under supervision and in accordance with procedure, will interview complainants either in person at the police department or over the telephone and enter the details of the complaint or incident in the computer.
ESSENTIAL RESPONSIBILITIES
- Interviews complainants to determine if a police report is necessary.
- Record details such as narratives, suspects and/or property in the computer.
- Assists Administrative Assistant I when needed at the front counter ie, answering phone calls and assisting citizens at the front counter.
- Locate and print copies of accident and incident reports for the public as requested.
- Handles money for copies of reports.
- Handles incoming calls to front desk of the police department and routes to proper department or agency.
- Scanning of various documents that are turned in by police officers.
- Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of and ability to use a computer and the required software.
- Possession of effective oral and written communication skills.
- Knowledge of principles and practices of office and records management.
- Ability to enter data into police department’s records management system.
- Ability to be detailed and well organized in an office setting.
- Ability to multi-task on a daily basis.
- Ability to handle situations with sometimes difficult citizens in a professional, rational and logical manner.
- Ability to exercise independent judgment and make decisions.
- Ability to establish and maintain effective working relationships with staff and the public.
- Ability to problem-solve.
- Ability to scan documents into records management system.
MINIMUM REQUIREMENTS
Must be able to type 45 wpm; ability to operate a PC; six months experience dealing with the public; knowledge of office procedures; ability to accurately record the details of an incident in a readable police report; ability to scan documents; ability to pay attention to detail; ability to sit for long period of time; must be able to work well with fellow employees and in a team work environment; able to work independently with minimal supervision.
Ability to read, write, and speak the English language at a high school graduate level; must be a high school graduate or have a GED or 12 hours from an accredited college; must have normal hearing or corrected to normal; 20/40 or corrected to 20/40 eyesight; ability to follow written and verbal instructions; ability to work under stressful conditions; ability to occasionally work overtime.
Must be able to pass NCIC/TCIC, CJIS requirements, training, and testing within 6 months of being hired.
Prior to being accepted for this position, applicant must successfully complete a polygraph exam.
A Police Department employee must have an excellent reputation in order to maintain the public’s trust in the Police Department. The following factors would automatically disqualify an applicant: Any felony or Class A misdemeanor conviction; Class B misdemeanor conviction within the last 10 years; any conviction of family violence; currently under indictment for any criminal offense; or a discharge from military service under less than Honorable conditions. The following factors could disqualify an applicant: Any illegal possession or use of a controlled substance, including marijuana; excessive traffic convictions; or a history of bad debt.
PREFERRED QUALIFICATIONS
College education or college courses; prior administrative experience with a law enforcement agency; prior employment as a police officer, prior experience in investigative work; family code class; domestic violence class or training; penal code class; first aid training; training in public relations; six months experience with computer data entry; one year experience as an administrative assistant with the City of Amarillo; ability to type more than 55 wpm; bilingual
WORK ENVIRONMENT
This is primarily an office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 10 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
About Us
Start your career with the City of Amarillo today! We are committed to providing the highest quality services to our community, and we believe that starts with our team. As a city, we are dedicated to supporting our employees and providing opportunities for growth and development. Our mission is to create a safe, prosperous, and thriving community, and we know that starts with attracting and retaining the best talent. We are proud of our city and the work we do, and we are excited to welcome you to explore career opportunities with us.
Salary : $14
