Parking Utility Manager

This is a supervisory position responsible for management of the Parking Utility. Work involves a variety of functions including employee supervision, long and short-range planning for staffing, equipment, infrastructure, data management systems, strategic planning, and preparing and maintaining Parking Utility Budget. Work is performed under the direction of Deputy Director/City Engineer.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

• Manages a self-funded and revenue-based Parking Utility Division with facilities consisting of three parking ramps, two surface parking lots and approximately 1,000 parking meters.
• Oversees daily operations of the employees within the Parking Operations and Parking Enforcement Divisions, ensures process and workflow efficiencies are realized and identifies any areas for improvement.
• Prepares, manages, and administers revenues and expenses within the annual Parking Utility Budget, prepares financial reports and ensures compliance with financial and procurement policies.
• Acts as point of contact for Parking Utility communications and enhance interaction between employees, upper management, vendors, consultants, Committee and Council Members and the public.
• Use and manage parking operations and enforcement financial software including but not limited to Passport, Point-and-Pay, and TIBA.
• Oversees review of parking ticket appeal forms and determines approval or denial.
• Initiates the planning and execution of Parking Utility projects, studies, monitoring deadlines, and ensuring deliverables are met.
• Develops and implements marketing, wayfinding and educational plans for the Parking Utility.
• Collects and analyzes data and reports on key performance indicators to support decision-making strategies for Parking Utility Division, and contributes to the development and implementation of business strategies.
• Reviews the customer pay rate structure, negotiates with vendors on user fees, and makes recommendations to the Common Council annually.
• Oversees the inspection, testing, preventative maintenance and necessary repairs to all City-owned parking facilities.
• Oversees recruitment, initiates onboarding and training of new employees, and facilitates and implements staff development and training.
• Ensures compliance with organizational policies and procedures and contributes to the development and implementation of new policies and procedures.
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

• Supports Quality Improvement Program.
• Evaluates parking alternatives, equipment and materials.
• Completes and returns questionnaires/surveys conducted by other municipalities.
• Attends conferences and related association meetings.
• Oversees record maintenance and report preparation.

Typical Qualifications

Associate’s degree in business administration, project management, or related field. six years’ experience in parking operations and enforcement, training or professional certification in accounting and finance, management, marketing or similar field or any equivalent combination of experience and training which provides the following knowledge, skills and abilities:

• Knowledge of parking facilities, equipment, operations and procedures.
• Knowledge of business operations, finance, strategic planning and goal setting.
• Ability to effectively prioritize and manage time.
• Ability to solve problems, apply sound decision-making principles and work under pressure with strong organizational skills.
• Ability to supervise staff.
• Ability to develop and monitor a budget.
• Ability to collect and analyze data to critically evaluate program needs.
• Ability to establish and maintain effective working relationships with other employees and the public, and to deal with the public in a courteous and tactful manner.
• Ability to communicate effectively both orally and in writing, with personnel at various levels within and outside the organization.
• Ability to operate a computer terminal and various parking related software programs.
• Possess and maintain a valid driver’s license.

Supplemental Information

COMPETENCIES
Communication
Staff Development (mentoring)
Motivate
Problem Solving
Adaptability/Flexibility

To learn more about these competencies click here