What are the responsibilities and job description for the Customer Service Specialist position at City of Bothell?
JOB
Please note: Application may not be accepted if it is incomplete. Adding your resume and/or cover letter in lieu of the application may not be accepted as well.The City is looking for an outgoing and customer-service minded person with effective communication skills to be our next part-time Customer Service Specialist!What will you do in this position?Provide customer service, information and assistance to visitors and others having business with the City.Answer main city hall phone lines and direct calls to appropriate departments.Perform clerical and administrative tasks, including data entry, record keeping, basic accounting, invoice processing, document preparation and review, and file maintenance, in accordance with Department procedures and City policy.A successful candidate in this position will: Work together with the Bothell Community and Departments to cultivate strong and successful partnerships.Effectively evaluate and prioritize various tasks, projects, and demands.Openly receive new ideas and other perspectives.Ensure clear and efficient communication of information and ideas through diverse communication channels.Demonstrate strong interpersonal skills to engage meaningfully, with an emphasis on empathy, humility, and patience.Proposed schedule for this position: Monday through Friday, from 11:00 am - 3:00 pm. To read the full job description and review the minimum qualifications, click here. We are committed to being a safe, equitable, and inclusive workplace and community. The City of Bothell is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. The City of Bothell recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We seek to recruit and hire talented and engaged job candidates from a widely diverse range of backgrounds. We celebrate the diversity in our workplace and community and believe it makes us stronger. If you need a reasonable accommodation to support your participation in the recruitment and selection process, please send an email to hrhelpdesk@bothellwa.gov.To learn more about the City of Bothell’s commitment to Diversity, Equity, and Inclusion, visit the DEI at Bothell Webpage. Why Bothell? Bothell offers a career-enriching opportunity to apply your skills and experience in a way that has a positive effect on the community. We encourage professional growth and for employees to “think outside the box”. We value work-life balance and provide paid vacation and sick leave benefits. We offer ample time off including 11 paid holidays as well as 2 personal holidays. As an employee, you have access to a robust benefits package that includes medical, dental and vision for you and your family. We also offer life and disability insurance, state pension and deferred compensation for retirement. Commute trip reduction, alternative work schedules, flexible work environment, and hybrid work options are available when appropriate. The City of Bothell creates an environment that supports wellness practices which enhance the quality of life for City employees, and encourage and incentivize participation in an employee wellness program. As a result, the City is a recipient of the Association of Washington Cities WellCity Award.
Please note: Application may not be accepted if it is incomplete. Adding your resume and/or cover letter in lieu of the application may not be accepted as well.The City is looking for an outgoing and customer-service minded person with effective communication skills to be our next part-time Customer Service Specialist!What will you do in this position?Provide customer service, information and assistance to visitors and others having business with the City.Answer main city hall phone lines and direct calls to appropriate departments.Perform clerical and administrative tasks, including data entry, record keeping, basic accounting, invoice processing, document preparation and review, and file maintenance, in accordance with Department procedures and City policy.A successful candidate in this position will: Work together with the Bothell Community and Departments to cultivate strong and successful partnerships.Effectively evaluate and prioritize various tasks, projects, and demands.Openly receive new ideas and other perspectives.Ensure clear and efficient communication of information and ideas through diverse communication channels.Demonstrate strong interpersonal skills to engage meaningfully, with an emphasis on empathy, humility, and patience.Proposed schedule for this position: Monday through Friday, from 11:00 am - 3:00 pm. To read the full job description and review the minimum qualifications, click here. We are committed to being a safe, equitable, and inclusive workplace and community. The City of Bothell is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. The City of Bothell recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We seek to recruit and hire talented and engaged job candidates from a widely diverse range of backgrounds. We celebrate the diversity in our workplace and community and believe it makes us stronger. If you need a reasonable accommodation to support your participation in the recruitment and selection process, please send an email to hrhelpdesk@bothellwa.gov.To learn more about the City of Bothell’s commitment to Diversity, Equity, and Inclusion, visit the DEI at Bothell Webpage. Why Bothell? Bothell offers a career-enriching opportunity to apply your skills and experience in a way that has a positive effect on the community. We encourage professional growth and for employees to “think outside the box”. We value work-life balance and provide paid vacation and sick leave benefits. We offer ample time off including 11 paid holidays as well as 2 personal holidays. As an employee, you have access to a robust benefits package that includes medical, dental and vision for you and your family. We also offer life and disability insurance, state pension and deferred compensation for retirement. Commute trip reduction, alternative work schedules, flexible work environment, and hybrid work options are available when appropriate. The City of Bothell creates an environment that supports wellness practices which enhance the quality of life for City employees, and encourage and incentivize participation in an employee wellness program. As a result, the City is a recipient of the Association of Washington Cities WellCity Award.
