Community Vitality Access Services Coordinator

With supervision, performs all access services transactions and supports daily operations of the parking services office.

Completes the sale of all parking products, including but not limited to, garage and lot permits, neighborhood resident and commuter permits, meter hoods, dash permits, validation products, mall permits, work signs, and all other cash sales transactions.

Facilitates in-person appointments for access services requests, as well as field walk-in, call-in, and online portal requests. Responsible for verifying all submission documents including interfacing with local and national vehicle registration databases.

Maintains accurate records for all issued permits including permit copies, licenses, insurance riders, sales tax licenses, renewal dates, etc.

Processes cash, check, and credit card payments for all parking products. Issues and monitors rental of meter hoods and dash permits for both construction and event purposes. Monitors their timely return and alerts enforcement of usage violations.

Performs periodic audits of all sales items, permits, and products. Works with businesses and the public to address and coordinate special event parking needs, including fees and billing.

Preforms refunds for qualifying parking products.

Processes, verifies the accuracy of, and maintains records of financial transactions for all access services sales. This task may include the following:

Functions as the initial point of contact with customers on the phone, online, and in person.

Coordinates and provides excellent customer service with a high degree of professionalism while interacting with customers, staff, and the public to resolve problems, answer questions, and provide general information. Handles complaints and directs customers to appropriate resources for problem resolution.

Serves as an information resource for citizens and/or staff regarding specific departmental activities.

Posts and updates notices of closures, renewal notices, rate changes, and other necessary communications

Monitors, enters submits, and sends reports regarding broken meters and their disposition to the meter techs and the municipal court.

Supports Community Vitality staff by greeting and directing department visitors.

Engages in trainings on all department and parking services systems.

Ability to contribute to the completion of the following unique tasks associated with access services.

Maintains existing files and creates new filing systems for all access services applications.

Receives, compiles, approves and issues monthly personal service permits. Selects placement according to lottery categories, notifies selected candidates, prepare permits, collects fee, assigns location, and notifies police of selected candidates. Verifies and maintains file for insurance/registration/license for specific service activities. Educates permit holders regarding codes and regulations.

Approves and issues permits for ambulatory vending, entertainment vendor and special entertaining permits. Assigns location, collects fee, educates permit holders regarding codes and regulations, maintains files for required documentation, i.e.: sales tax license and insurance riders.

Assists the EcoPass Coordinator with smart card distribution and with RTD database activation and deactivation information. Responds to EcoPass correspondence through the general EcoPass email address.

Maintains a division calendar with all permit assignments that can be used by the event coordinators.

Assists the Parking Enforcement Supervisor, Parking Operations Manager, outside vendors and other governmental agencies on street closure signage, or special permits, and calculates fees and billing when applicable.

Assist in training other personnel and new hires on access services procedures.

Operates office equipment and personal computer. This includes using data entry, word processing, and spreadsheet software and creating, editing, formatting, copying, scanning, and printing files.

Performs manual administrative functions such as photocopying, typing, sorting, packaging, mailing, assembling documents/reports, and distributing materials.

Performs related duties as required to meet the needs of the city.

Follows proper safety precautions to prevent accidents. Assists with the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to city property.

Demonstrates knowledge and compliance with all city and department policies; participates in professional trainings and development; and adheres to attendance and workplace attire policies.

Ability to demonstrate work independently with general supervision; to prioritize and resolve problems; and to complete tasks while working under pressure in a fast-paced environment.

Ability to demonstrate good organizational and math skills.

Ability to embrace change in the workplace and desire to be a continuous learner.

Ability to operate office equipment and develop and maintain accurate filing systems.

Ability to work with confidential information.

Knowledge and experience with cash handling and reconciliation, data entry, and related tasks requiring robust attention to detail.

Knowledge and experience with word processing, database and spreadsheet software.

Knowledge of proofreading and editing skills, including excellent grammar, punctuation, and spelling skills.

Skills demonstrating interest, desire, and ability to communicate courteously and effectively with the public and City staff and to provide good customer service both in person and over the telephone as an initial point of contact.

Valid Driver’s License and ability to maintain an acceptable motor vehicle record.

Have and maintain acceptable background information, including criminal conviction history.

Knowledge of and experience in parking programs/enforcement, bookkeeping, and conversational Spanish.

High school diploma or GED.

Two (2) years of customer service and office/clerical experience.

Physical & Mental Effort: Ability to demonstrate sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Ability to demonstrate sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Ability to demonstrate sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Ability to demonstrate sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Ability to perform work for extended periods of time including viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.

Work Environment: Ability to work in a setting subject to continuous interruptions and background noises.

Machines and Equipment Used: Ability to work with standard office equipment including personal computers, telephones, scanners, calculators, and copy/fax machines.