What are the responsibilities and job description for the Community Service Officer position at City Of Burlington?
Community Service Officer
The City of Burlington is seeking a Community Service Officer to perform duties related to animal control services, parking enforcement, and other parking-related services. This uniformed, limited commission position requires the individual to work effectively in an attentive, efficient, and safe manner.
Essential Functions:
- Supports and promotes the values of the Burlington Police Department and law enforcement profession.
- Enforces local laws and ordinances as directed by supervision or policy.
- Responds to calls and initiates contacts regarding animal control, traffic control, parking, crime prevention, and vehicle lockouts.
- Issues citations for animal and parking-related code violations.
- Provides basic animal care, clean-up, and transport.
- Testifies in court as necessary.
- Evaluates and reports regulation signage, traffic direction, and signals in need of repair or adjustment.
- Provides traffic control at incidents, special events, or when requested by the patrol division.
- Assists with office support activities such as handling telephone complaints, computer work, and filing reports.
Peripheral Functions:
- Analyzes information and uses logic to address issues.
- Maintains composure and calm demeanor.
- Approaches situations with integrity, fairness, and empathy.
Skills, Knowledge, and Abilities:
- Communicates effectively with diverse communities both verbally and written.
- Uses tact and judgment in performing duties.
- Makes decisions independently in accordance with established policies.
- Establishes and maintains effective working relationships.
- Works cooperatively with others.
- Problem-solves, makes quick decisions, and uses innovative approaches to situations.
- Knowledge of and ability to apply policies, procedures, rules, codes, laws, and ordinances.
- Knowledge of laws, codes, regulations pertaining to animal care, custody, quarantine, and disposal.
- Maintains confidential or sensitive information.
Minimum Qualifications:
- Must be at least 21 years old.
- High School Diploma required.
- Three (3) years customer service experience in dealing with the general public.
- Preferred three (3) years' experience with duties closely related to those described above.
- Valid Washington State Drivers License with driving record acceptable to the City's insurance carrier.
Application Process:
To apply for this position, applicants are required to submit a letter of interest, resume, and completed City of Burlington application for employment. The City of Burlington is committed to a non-discriminatory recruitment and appointment process.
