Pro Shop Assistant

OBJECTIVE:

Under basic supervision, the Pro Shop Assistant assists the Golf Course Professional in all aspects of course management including pro-shop operations, tournament, customer service, scheduling tee times, starter, merchandising, and food and beverage operations. Also, this position may work with golf patrons through lessons and golf camps.

ORGANIZATIONAL RELATIONSHIPS:

1. Reports to: Golf Professional.
2. Directs: Directs Guest services, helps food and beverage crews.
3. Other: Works closely with the Golf Professional in coordinating work. Must establish and maintain good working relationships with employees in other departments and with the general public.

GENERAL STATEMENT OF DUTIES:

This is a non-supervisory position that assists the Golf Professional in all aspects of course operations. This is a part-time position and will include evenings, holidays and weekends.

ESSENTIAL JOB FUNCTIONS:

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• Greets guests, provide prompt, courteous and friendly customer services.
• Manages reservation system, checks guests in, collects fees, and assigns tee times; informs players of course rules and regulation, maintains logs.
• Sales merchandise maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
• Organizes schedules and operations for the driving range.
• Ensures guests meet the proper dress code.
• Keeps updated on and provides information on upcoming tournaments and events.
• Assists in coordinating and helping in department tournaments and events.
• Maintains golf playing ability and works to stay competent in all areas of the game.
• Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner and recorded for Golf Professional.
• Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Golf Professional.
• Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties maintains, cleans, and straightens merchandise displays, cleans facility.
• Works with Golf Professional to ensure proper rotation of inventory and display.
• Records and documents any safety hazards or other important situations immediately to supervisor.
• Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.
• Answers phones, direct calls, and answer customer questions professionally. Performs administrative duties such as updating various reports and records, updating information in department databases and spreadsheets, preparing routine correspondence, and any other administrative duties as assigned.
• Ensures documents are complete with proper signatures, dates or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures.
• Follows procedures for proper opening and closing of pro shop.
• Maintains positive professional and effective working relationships by providing exceptional customer service.
• Regular attendance is an essential function of this job to ensure continuity.
• May be required to work early mornings, evenings, holidays or weekends as needed.
• Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.
• Assists Golf Professional in golf course operation as directed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Knowledge of fundamentals of the game of golf.
• Rules, regulations, player responsibilities, sportsmanship, etiquette and traditions of the game of golf.
• Considerable knowledge of golf related equipment, apparel and accessories.
• Recordkeeping practices and procedures.
• Cash handling procedures.
• Basic knowledge of mathematics.
• Standard office practices and procedures.
• English spelling, grammar, and punctuation.
• File management and storage using good organization practices.
• Basic knowledge computers and information systems.

Skills:

• Demonstrated skill in playing golf.
• Dealing tactfully and courteously with customers, and providing positive and friendly customer service.
• Skill in the operation and care of standard office equipment including computer and related software applications.
• Provide positive and professional customer service.

Abilities:

• Understand and follow directions given by immediate supervisor.
• Keep and maintain complete and accurate manual and electronic recordkeeping and filing systems.
• Communicate clearly
• Use equipment and tools properly and safely.
• Maintain clean and orderly work area.
• Adapt to changing work priorities.
• Interpret rules, regulations, and policies and apply knowledge.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Graduation from high school or GED equivalent with specialized coursework in general office and administrative practices; and,
• One to two (1-2) years' experience in performing administrative/office support in a customer service, golf course/pro shop.
• Any combination of experience and training which demonstrates the knowledge and experience to perform the work.

CERTIFICATES AND LICENSES REQUIRED:

• Must be at least 18 years of age.
• Must have a valid Texas driver's license.

PHYSICAL REQUIREMENTS

Frequently stands, walks, talks, hears, uses hands to finger, handle or feel, reaches with hands and arms, and carries items. Occasionally sits, climbs, and crouches. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds. Work is performed both indoors and outdoors in all kinds of weather.

EEOC STATEMENT

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The City of Burnet is an at-will employer and the employee or the City may choose to end the employment relationship at any time for any reason in accordance with applicable laws.

The City of Burnet provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Where applicable, reasonable accommodations may be made in accordance with the American with Disabilities Act (ADA).