What are the responsibilities and job description for the Emergency Telecommunications Dispatcher position at City of Cambridge Massachusetts?
ABOUT THE DEPARTMENT :
The Emergency Communications Departmentserves as the communications and technological link between Fire, Police, Emergency Medical Services (EMS), and mental health support resources for those who live, work, and visit the city. The department provides communication and information technology services needed to preserve life, conserve property, and build long term relationships with the public. We are proud to support public safety and community initiatives to enhance services to those who request them.
ESSENTIAL DUTIES & RESPONSIBILITIES : Responsibilities include coordinating the operations and activities in the Emergency Communications Center. Test, monitor, and operate police and fire signaling systems. Receive and process police, fire, and EMS-related emergency calls using various national, state, and local protocols. Dispatch police, fire, EMS, and other emergency units and personnel as needed. Monitor and operate radio, computer, telephone, and other specialized equipment in support of public safety communications and dispatch functions. Perform other dispatch, signal monitoring, and communications support duties as assigned. Working under the supervision of the ECC Supervisor, the ETD will have detailed job responsibilities in the following major areas :
- Receiving Telephone Calls and Obtaining Information Using Structured Protocols
- Dispatching Public Safety Personnel and Resources
- Understanding Police and Fire Field Operations and Procedures
- Processing Alarms from Police, Fire and Central Station Signaling Equipment
- Providing Information to Responders, the Public and Other Agencies
- Providing Emergency Medical Dispatch Services and Instructions
- Testing City Fire and Intrusion Alarm Signaling Equipment
- Servicing Field Unit Requests for Service
- Reporting and Recordkeeping
- Troubleshooting 911 and Other Signaling Equipment
- Operating General Facility Devices and Equipment
- Taking Reports Over the Phone
- Continuing Education Training
- Maintaining the Facility and Workspace
- Undertaking Special Projects
ETDs receive a variety of operational and technical training in support of their duties. ETDs work in a combined 911 and Public Safety Dispatch environment handling police, fire, and medical emergencies. ETDs also handle police and fire non-emergency calls on 10-digit business lines. Based on training, console position setup and the discretion of supervisors, ETDs will be expected to work at any position including those primarily responsible for call answering, police dispatching, fire / EMS dispatching, and computer operations. ETDs are expected to participate in on-going training and to maintain all dispatch-related certifications, including those for CPR, Emergency Medical Dispatch (EMD), and CJIS. ETDs may also be assigned a wide variety of special duties at the discretion of Department management, including support duties in the Emergency Operations Center or at Tactical Command Posts. All ETD's are also required to assist with training other employees as needed.
MINIMUM REQUIREMENTS :
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES :
PHYSICAL DEMANDS : Tasks involve extensive keyboarding on multiple keyboards and attentive listening to telephone calls and radio transmissions (often at a low volume level and of poor audio quality on a department-supplied headset or handset). Candidates must have the ability to exert very moderate physical effort typically involving some combination of stooping, kneeling, and lifting, as well as carrying, pushing and pulling objects and materials of moderate weight, twelve to twenty pounds. Candidates must be able to work any shift assignments, including nights, weekends, holidays, overtime (both forced and scheduled), and up to 16-hour shifts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT : General call center-type environment with air conditioning and fluorescent lighting. Noise level can be high as the office is active with phone calls, radio transmissions, signal and equipment sound.
SUMMARY OF BENEFITS ( As Outlined in the Current Teamster Collective Bargaining Agreement ) :
Teleserve Training Incentive : $1,750 annual allowance for satisfactory completion of medical preparedness and Teleserve Training.
REQUIRED DOCUMENTS :
Please upload the following documents to complete your application :
Salary : $300 - $1,750
