Customer Service Representative / Development Services / Customer Service #8575

GENERAL STATEMENT OF JOB

CUSTOMER SERVICE REPRESENTATIVE

THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY.

THE POSITION
Below is a brief overview of the role, not a full job description.

• Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.
• Perform other related duties as required.

• City-paid employee health coverage, additional for spouse and family
• Employee Health & Wellness Center for health care services
• 5 weeks PTO (sick & vacation)
• 11 paid holidays
• Pension Plan
• City-paid life and long-term disability insurance
• Optional Vision and Dental Plans
• Tuition Reimbursement
• Gym membership reimbursement
• And Much More!

Full-time regular City employee benefits:

• Health Insurance (Florida Blue)
  • City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
  • Employee Health & Wellness Center for healthcare services
• Basic Life Insurance (USAble Life)
  • City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
• Optional Vision Insurance (VSP)
  • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Optional Dental Insurance (Florida Combined Life BlueDental)
  • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Supplemental Insurance
  • Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
• Pension Plan (General and Fire) administered by Foster & Foster
  • General Plan – Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service.
  • Fire Plan – Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service.
  • Benefit Rate Multiplier:
  • General Plan – Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20
  • Fire Plan – 3.25%
• Police Pension Plan administered by The Resource Centers
  • Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%
• 401(a) (Mission Square)
  • Certain management positions can opt out of the General Pension into a 401(a).
• Roth IRA (Mission Square)
  • Offered through payroll deduction.
• Long Term Disability (FCL-a Florida Blue Partner)
  • City paid long-term disability insurance.
• Leave Time (Sick, Vacation)
  • Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
• Paid Holidays
  • City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
• Leave Sharing
  • May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
• Deferred Compensation Programs
  • Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
• Flexible Spending Accounts
  • Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
• Payroll Direct Deposit
  • Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
• Leave Buy Back
  • Option to receive cash for excess accrued leave beyond use or lose amount.
• Employee Assistance Program (ESI)
  • City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
• Pre-Paid College
  • Post tax deduction forwarded to the State of Florida on the employees behalf.