Information Technology Network Systems Tech I

Information Technology Systems Technician I

JOB TITLE: Information Technology Systems Technician I

CLASSIFICATION: Non-Exempt

DEPARTMENT: Information Technology

SUPERVISOR: Information Technology Administrator, Information Technology Manager, or Compliance Director

SALARY: $43,724 to $61,213 Annually

General Job Description

Provide helpdesk support, configuration and troubleshooting of end user computer systems, various software applications and activities of the Information Technology Division within the Compliance Department; to assess and respond to the needs of users; and to perform a variety of technical tasks relative to area of assignment. Receives direction from the Information Technology Administrator, Information Technology Manager, or the Compliance Director.

Primary Duties And Responsibilities

• Modify system setup to meet changing user needs, update and change end user settings.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; make recommendations.
• Assist in maintaining an IT trouble ticket system.
• Respond to user inquiries in a courteous and understandable manner; provide training as directed.
• Stay abreast of new technology and innovations.
  
  

Secondary Duties And Responsibilities

• Perform related duties and responsibilities as required.
  
  

Knowledge, Skills And Abilities

• Desktop operating systems, computer desktop hardware (devices).
• Office Suite Software and Hardware, including peripherals such as printers, scanners and VoIP
• Phones, etc. Principles and functions of computer equipment.
• Troubleshoot desktop computer system hardware, software and other office equipment.
• Provide a wide variety of assistance and support.
• Identify and analyze problems; propose solutions.
• Learn and train users on various software, printer use.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain City policies and procedures.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain mental capacity which allows the capability of:
  
  

effective interaction and communication with others

interpreting and analyzing problems

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
  
  

walking, standing, kneeling, or sitting for extended periods of time

operating assigned equipment

• Maintain effective audio-visual discrimination and perception needed for:
  
  

making observations

communicating with others

reading and writing

operating assigned equipment; vehicles

Qualifications For The Job

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• One year of increasingly responsibility in computer desktop helpdesk support.
• Equivalent to a high school diploma supplemented by college level course work.
  
  

Physical Requirements

• Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time, walking, standing, bending, twisting, climbing, stooping, crouching, squatting, pulling and lifting (up to 50 lbs.), use of fingers; operating motor vehicle to provide user services to remote sites and locations.
  
  

Working Environment

Active and open office environment utilizing a computer and associated software, hardware, printers, VoIP telephone system and general office equipment; outdoor wireless environment; work closely with others.

I have access and receive via email the City of Cheyenne Employee Handbook and revised Rules & Regulations that became effective May 2, 2022. These documents are located on the City website under the Human Resources Tab for employee access 24/7

The City of Cheyenne offers the following benefits to Full Time Employees.

Health

Dental

Vision

Life

Pension