What are the responsibilities and job description for the RECEPTIONIST/GCIC CLERK position at City Of Douglasville?
JOB SUMMARY
This person in this position is responsible for a wide variety of routine clerical and administrative duties including: taking, referring, and handling incoming messages; maintaining manual and computer files; and other projects and duties as assigned.
ESSENTIAL JOB FUNCTIONS
- Handles incoming inquiries and requests; answers the telephone; routes telephone calls;
- Answers telephones and greets visitors; provides information or refers to proper department or individual;
- Operates GCIC computer equipment for entering, receiving and transmitting messages; enters data into state and national systems;
- Provides general clerical and secretarial assistance for the administration of the department;
- Maintains confidential documents, reports, correspondence and calls;
- Files correspondence and other documents;
- Collects fines from warrants;
- Maintains, revises and updates jail log;
- Processes, posts and maintains logs and reports that must be signed or initialed;
- Assists courts and records division;
- Runs criminal and driver history reports;
- Assists other police departments and agencies;
- Monitors GCIC hits and messages;
- Financial Responsibilities: Accept, receive, and/or collect payments.
- Calculates bond amounts, completes bond paperwork; processes bond payments;
- Travels in city owned vehicles to various businesses and locations in and around Douglas County to obtain surveillance video.
- Properly logs and stores video for later use by investigators.
- Performs other related duties as required.
Detectives Division
- Creates and disseminates BOLOs on active cases
- Maintains and updates uniform request forms for the police department; ensures invoices from uniform purchases are entered and maintained in the current program operated by the city
- Maintains and collects division stats
- Creates and disseminates court list for the police department and District Attorney’s Office
- Monitors, responds, and disseminates information on any tips that come into the police department to proper personnel to include outside agencies
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires High School diploma or equivalent; six (6) months of secretarial or general administrative work experience preferred; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of all City departments, their functions, and contact information;
- Knowledge of departmental policies and procedures;
- Skill in operating modern office equipment;
- Skill in oral and written communications;
- Ability to handle multiple interruptions and adjustments to priorities throughout the day;
- Ability to multitask;
- Ability to use tact and courteousness in dealing with the general public in person or by phone, as well as employees of the various City departments in all types of contacts arising during daily work activities;
- Ability to write reports and business correspondence;
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
- Ability to work various hours including nights and weekends;
- Ability to understand and carry out oral and written instructions.
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
Requires GCIC Certification.
PHYSICAL DEMANDS
The work is sedentary work and requires fingering, grasping, handling, hearing, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity.
WORK ENVIRONMENT
Incumbent works in a relatively safe, secure, and stable work environment.
