What are the responsibilities and job description for the IT Network Specialist position at City of Elk River?
The City of Elk River is seeking candidates for the position of IT Network Specialist. The IT Network Specialist provides technical and operational support of the city’s technology-related hardware, software, and networking systems to ensure the stability, security, and optimization of voice, data, video, and wireless network systems.
Normal working hours for this FLSA Exempt position are 8:00 a.m. to 4:30 p.m. Monday through Friday. Hours outside of the normal working hours may be required to fulfill the on-call requirements of this position.
Application deadline is Monday, January 6, 2025.
If you require assistance with the application process please call 763.635.1000 and ask for Human Resources.
The City of Elk River is an Equal Opportunity Employer.
Important Facts about Information on your Employment Application
IT Network Specialist Position Description
Department/Division:
Business Services/Information Technology
Immediate Supervisor:
IT Manager
Pay Grade:
7E
FLSA Status:
Exempt
Last Updated: (date)
11/2023
Positions Supervised:
N/A
Position Summary
Assists the IT Manager in the lifecycle of all city information technology solutions to include desktop computers, mobile computers, LAN, WAN, servers, security hardware/software, telephone systems, switches, routers, and wireless access points.
Essential Functions
- Provides support for the entire computing environment.
- Implements, administers, supports, troubleshoots, documents, and maintains the city network infrastructure. This includes Local Area Network / Wide Area Network equipment, switches, routers, wireless controllers/ and access points.
- Manages firewalls, security applications, and virtual private networks while adhering to the Criminal Justice Network Requirements.
- Traces, documents, patches, and tests fiber and copper cabling infrastructure.
- Ensures network and applications are accessible to users with minimal interruptions and optimal performance.
- Maintains, recommends, and implements systems security.
- Supports PC hardware including desktops, notebooks, mobile PC’s, printers, scanners, tablets, and other hardware devices.
- Supports and manages the virtual desktop environment.
- Supports desktop operating systems.
- Answers user questions on hardware, printing, Internet, and messaging issues.
- Supports and manages physical and virtual servers.
- Supports desktop shrink-wrapped applications such as Microsoft Office, web browsers, and antivirus.
- Supports the various business applications used within the city.
- Creates and manages user accounts in the various systems including network logon, messaging logon, and security system.
- Restores any deleted files for end users. Conducts project research, evaluations, recommendations, and implements solutions as directed.
- Troubleshoots infrastructure issues, including telephone, voicemail, servers, and security.
- Works with vendors to resolve problems and schedule repairs.
- Provides on-call coverage evenings, weekends, and holidays for IT related issues.
- Maintains documentation.
- Keeps hardware and software inventory documents current.
- Maintains help desk call logs.
- Maintains application software library to include media, documentation, and licensing information.
- Coordinates addition of new software systems.
- Schedules and installs software and ensures it is operational.
- Serves as city liaison with vendor on all installation issues.
- Assists with training employees on hardware or printing issues related to new software.
- Performs other essential job duties.
- Regular and timely work attendance.
- Follows all safety procedures and participates in safety training.
Required Knowledge, Skills, and Abilities
- Knowledge and understanding of implementation of server and storage virtualization concepts.
- Knowledge of full range of hardware components available.
- Technical understanding of distributed and remote computing technologies.
- Knowledge of desktop operating systems, voice and data networking, and Internet and intranet technologies.
- Understanding of network and operating system security, backup and restore methods and related technologies, viruses, their impacts, and appropriate precautions to take, and security policies and procedures to educate and inform employees.
- Working knowledge of Microsoft Office
- Effective organizational and planning
- Customer service oriented, self-motivated and takes
- Skilled in paying attention to detail, find errors in work, and solve Anticipates issues and performs at a high level of accuracy.
- Effective in acquiring skills, abilities and knowledge; quickly learns new industry, trends, organization, and product information.
- Ability to use clear language to communicate with end users and effectively communicate technical solutions to non-technical
- Ability to work cooperatively and establish good relations with co-workers, program users, and the public at large.
- Ability to maintain software licensing information and statistics.
- Ability to provide basic microcomputer hardware and software repair, installation, and physical inventory control.
- Ability to understand and use computer diagnostic tools and troubleshoot problems.
- Ability to understand computer hardware and architecture and the operating systems in use.
- Ability to understand custom and shrink-wrapped applications.
- Ability to take and resolve help calls from end users.
- Ability to operate IT infrastructure, shutdown, and startup systems.
- Ability to monitor and tune systems performance and watch for abnormalities.
- Ability to communicate effectively, in written and oral
- Ability to prioritize work on multiple projects.
- Ability to meet the physical requirements of the position, including the ability to lift and handle up to 30 pounds of equipment.
Minimum Qualifications
- Valid driver’s license with driving record acceptable to the city.
- Associate’s degree in computer science, information systems, or related field and 4 years of related experience with Microsoft Windows desktops, Microsoft Server, and networks OR 5 years of related work experience with Microsoft Windows desktops, Microsoft Server, and networks.
- Demonstrated ability to troubleshoot, repair, replace, and install computer related equipment.
- Ability to pass criminal history background investigation.
- CJIS security Awareness Level 4 Certificate or ability to obtain within 6 months of hire. Must also maintain certification.
Preferred Qualifications
- Experience supporting Microsoft operating systems.
- Experience supporting Active Directory environment.
- Work experience in network design and administration.
- Microsoft Certifications (MCTS, MSCE, MSCA), certification in Palo Alto Firewalls, CCNA, or other related certifications.
- Experience supporting virtual servers and Microsoft cloud environments.
- Knowledge in TCIP networks.
- Experience working with audio/visual equipment.
IT Network Specialist Physical Requirements
Physical Requirement Frequency
ESSENTIAL
Sitting Daily
Repetitive Movements Daily
Operation of Telephone Daily
Computer Operation Daily
Requires Good Vision Daily
Requires Sense of Touch Daily
Requires Fine Motor Skills Daily
Requires Near Vision Daily
Ability to Lift 30 Pounds Weekly or Monthly
Operating a Vehicle Weekly or Monthly
HIGHLY IMPORTANT
Standing or Walking Daily
Bending or Stooping Daily
Crouching or Kneeling Daily
Carrying Objects Weekly or Monthly
MODERATELY IMPORTANT
Twisting/Turning Daily
Lifting Objects Above Shoulder Weekly or Monthly
Lifting Objects Waist to Shoulder Weekly or Monthly
Lifting Objects Knee to Waist Weekly or Monthly
Lifting Objects Floor to Knee Weekly or Monthly
Work Schedule
Normal hours of work for this position are Monday through Friday from 8:00 a.m. tp 4:30 p.m. Hours outside of the normal working hours will be required to meet the requirements of this position.
To Apply
Complete this online application by the Wednesday, December 13, 2023, application deadline.
This Position Description is not intended to be all-inclusive. It is within the City of Elk River’s discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time.
This Position Description does not constitute a Contract of Employment.
Experience
Required- Assoc degree plus 4 years of related work experience OR 5 years of related work experience
Education
Preferred- Associates or better in Information Technology or related field
Licenses & Certifications
Required- Valid Driver's License
