What are the responsibilities and job description for the WFH Protection Specialist position at City of Fountain Utilities?
Ambition over experience...
Are you ready to redefine your career and enjoy the freedom of working from anywhere?
We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential.
Job Overview:
As a Remote Customer Service Representative, you’ll be the first point of contact for clients, providing them with guidance, answering questions, and resolving issues—all while working from the comfort of your home. You will help clients navigate their benefits and ensure they have a seamless experience with our products and services.
Key Responsibilities:
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Are you ready to redefine your career and enjoy the freedom of working from anywhere?
We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential.
Job Overview:
As a Remote Customer Service Representative, you’ll be the first point of contact for clients, providing them with guidance, answering questions, and resolving issues—all while working from the comfort of your home. You will help clients navigate their benefits and ensure they have a seamless experience with our products and services.
Key Responsibilities:
- Respond to client inquiries via phone, email, or virtual platforms in a professional and timely manner
- Assist clients with understanding their life and supplemental health benefits
- Provide solutions to client concerns, escalating issues when necessary to ensure resolution
- Maintain accurate records of client interactions and follow up to ensure satisfaction
- Collaborate with internal teams to ensure smooth communication and client service
- Stay up-to-date on company products, services, and procedures to provide accurate information
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with a client-focused approach
- Ability to work independently and manage multiple client interactions remotely
- Previous experience in customer service or a similar role is preferred but not required
- Comfort with virtual communication tools and basic computer skills
- Competitive salary with weekly pay
- Full-time remote work with flexible hours
- Comprehensive training and ongoing support
- Health insurance reimbursement and life insurance benefits
- Opportunities for growth within a supportive, team-oriented environment
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