What are the responsibilities and job description for the Senior Information Technology Analyst position at City of Fountain Valley?
COME BE A PART OF OUR IT TEAM AND SEE WHAT MAKES FOUNTAIN VALLEY A NICE PLACE TO LIVE AND WORK!
Please apply immediately as this recruitment may close at any time upon receiving enough qualified applications.
First Review of Applicants: Friday, March 21, 2025.
DEFINITION:
Under general direction will provides a variety of technical support, system implementation, maintenance, implement, support, administer, manage, analyze and troubleshoot business applications and related services in the support of the Information Technology and telephone systems, monitors system performance to ensure performance and reliability standards are met, responds to complex user support problems, performs the technical and complex tasks relative to information technology services and programs, performs related duties, as assigned.
SUPERVISION RECEIVED AND EXERCISED:
This incumbent works under the general supervision the Information Technology Manager and will exercise supervision over Information Technology staff and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Design, develop, guide, and manage the implementation of infrastructure asset management programs, including developing concepts, procedures, guidelines, analytical methods, business methods, decision-making systems, and data collection methods.
- Define and document business and technical requirements for business systems and components.
- Develop detailed specification documentation for complex system modifications and interfaces, coordinate developments with multiple vendors or other outside vendors until issues are resolved.
- Coordinate the development of documentation and implementation of training and procedures for new systems and programs, coordinate with vendors, internal technical staff, management, and system users.
- Provides customer support of systems, hardware, software, and technology processes, workflows and procedures, develops and implements user training and instruction, serves as a liaison with vendors in resolving issues and maintaining systems.
- Develops and provides reports and queries, databases, map exhibits, web content, system specifications, system process and procedural documentation, timelines, usage reports and/or other related documentation, acts as a liaison with end-users to support data needs and reporting.
- Researches and evaluates solutions, recommends, plans, and/or coordinates the purchase and implementation of equipment, systems and other technology solutions and products.
- Coordinates with vendors to provide additional technology solutions, oversees the work of outside contractors or vendors, ensuring quality of work and delivery of services.
- Responds to user requests, researches and analyzes processes, applications, system capabilities and limitations, defines user needs and requirements, makes recommendations, and develops and/or plans, implements and coordinates the implementation of IT solutions, leads and manages projects, as assigned, resolves the most complex customer service issues.
- Provide assistance with the development, preparation and evaluation of Requests for Proposal and contracts associated with computerized system acquisitions, gather all vendor and technical information and needs requirements, coordinate the review and approval of requests for proposals, assist with the evaluation of proposals and selection of vendor, assist with the preparation and approval of contracts, monitor contract compliance and maintenance agreements as assigned.
- Provide project management for modifications, interface programs, new systems, information systems, databases and annual updates, develop project plans, timelines, and test scripts, prepare test data and lead and conduct testing, evaluate and approve for implementation into a production environment.
- Conducts security impact analyses and reports on system security status, monitors and assesses security controls.
- Performs risk assessments and recommends information technology solutions.
- Installs, troubleshoots, tests and supports applications, provides technical support for application design and development projects.
- Analyzes, identifies, and resolves malfunctions in systems and applications.
- Analyzes, troubleshoots, and remediates systems and application errors.
When Assigned to Applications:
- Works directly with users to identify complex business procedures and problems, proposes, designs, and implements solutions for complex applications.
- Analyzes workflow and prepares system designs and specifications.
- Plans, prioritizes, schedules, monitors, tests, forecasts and coordinates the development of complex computer software applications, assists in developing systems procedures required to maintain and operate complex computer hardware and software components.
- Develops and implements Citywide enterprise database application projects.
- Performs project management duties on complex systems projects.
When Assigned to Operations:
- Conducts network and systems analysis and programming, liaisons with City staff to troubleshoot hardware and software problems and provides solutions, monitors systems activity and performance.
- Assists in designing and implementing new networks, including system topology, server configurations, and standard information technology structure.
- Provides LAN/WAN networking support for the City-wide environment.
- Implements operating system and applications software upgrades and applications software.
- Performs scheduled operations and data back-ups, monitoring and adjusting system file limits and capacities as needed, regularly tests systems for backup processing and operational continuity.
OTHER JOB-RELATED DUTIES:
Perform other duties as assigned.
EDUCATION:
- Bachelor's Degree from an accredited college or university with a major in management information systems, computer science, or a closely related field.
EXPERIENCE:
- Four years of progressively responsible information systems experience involving applications, systems or network development, telecommunications, administration and/or support.
- One (1) year of lead/supervisory experience.
- Experience in a municipal setting is desirable.
REQUIRED LICENSE/CERTIFICATION:
- Valid California Driver's License.
SPECIAL REQUIREMENT:
KNOWLEDGE OF:
- Business English, grammar, punctuation, spelling, arithmetic, vocabulary, composition, and proper format.
REQUISITE ABILITIES/SKILLS:
- Must possess a strong customer service orientation and be a team player.
- Operate a computer and various software, including Outlook, Word, and Excel.
- Plan effectively, prioritize assignments, and meet deadlines.
- Establish and maintain effective working relationships with managers, fellow employees, public officials, and the general public.
- Communicate effectively both orally and in writing.
- Typing speed of 50 words per minute, highly desirable.
PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS:
Use for office positions:
Work is primarily performed in an office environment requiring prolonged sitting or standing, walking, kneeling, crouching, squatting, stooping, and bending, inputting data into a computer terminal, exposure to computer glare, vibrations, and pitch, lifting, carrying, and moving objects totaling approximately 25 pounds in weight, and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Employees are regularly required to use written and oral communication skills, read and interpret data, use math and mathematical reasoning, analyze and solve problems, learn and apply new information, perform highly detailed work on multiple, concurrent tasks, meet intensive and changing deadlines and interact with City staff, customers, vendors, contractors, and the public.
NOTE:
The above statements describe the general nature and level of work performed by persons assigned to this job. They are not intended to be a comprehensive list of all required duties, responsibilities, and skills.
FAIR LABOR STANDARDS ACT DESIGNATION:
Exempt.
SELECTION PROCESS:
The selection process may include one or more of the following: application review, application assessment, performance test, written test and/or oral interview examination. The employment application, qualifying information questions and/or supplemental questions will be evaluated based on the employment standards and minimum qualifications listed above.
The selection process may include one or more of the following: application review, application assessment, performance test, written test and/or oral interview examination. The employment application, qualifying information questions and/or supplemental questions will be evaluated based on the employment standards and minimum qualifications listed above.
The City of Fountain Valley is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least 72 hours in advance of the exam date.
NOTE:
The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.
The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.
Salary : $106,812 - $129,831
