What are the responsibilities and job description for the 2025 Summer College Internship Program - Information Technology position at City of Hampton?
Explore Your Potential with the City of Hampton's Summer College Internship Program!
The City of Hampton is excited to offer a unique opportunity to join our Information Technology Department as a Summer Intern. This paid professional development program allows students and recent college graduates to gain experience in developing an IT Service Catalog and Service Portfolio. These tools are essential for managing and communicating the wide range of IT services offered within the organization. This internship provides valuable hands-on experience in IT service management, technical troubleshooting, and stakeholder collaboration.
Why Choose Hampton?
- Hands-On Experience: Engage with real-world projects that shape the future of customer service in Hampton.
- Mentorship: Collaborate with seasoned professionals who will guide and support your growth.
- Impactful Projects: Make meaningful contributions to the City’s efforts in providing outstanding customer service.
Internship Overview
Work Schedule: Monday through Friday, 8:30 a.m. – 4:30 p.m.Program Duration: June 2, 2025 - August 8, 2025
Rate of Pay:
Undergraduate Students: $16.24 per hourInternships are non-exempt positions. Summer interns will not work more than forty (40) hours in an administrative work week.
As an Information Technology Intern, you will:
- Assist in creating and structuring an IT Service Catalog and Service Portfolio, detailing the services offered by the IT department.
- Conduct research and collaborate with team members to gather accurate information on IT services.
- Gain hands-on experience troubleshooting hardware, software, and network issues as part of daily IT operations.
- Use IT service management tools, including ticketing systems, to resolve support requests and document service processes.
You will gain experience in:
- Developing and managing IT service catalogs and portfolios.
- Applying foundational IT skills, including troubleshooting and technical problem-solving.
- Collaborating with stakeholders and end-users to improve IT service delivery.
- Understanding IT service management processes and adhering to service level agreements (SLAs).
Department Final Project: Interns will work on a department-specific project designed to improve or enhance a City service. This project will be presented at a culminating ceremony attended by City leaders, highlighting the intern’s contributions and insights gained throughout the program.
Requirements:
Current Student or Recent Graduate: Interns must be currently enrolled as a rising senior, or a recent graduate (2024 or 2025 undergraduate) studying Information Technology or a related field from an accredited college/university and be in good academic standing. Transcripts are required as a supplement to this application.
GPA: 3.0 or higher.
Cover Letter: Applicants must submit a cover letter expressing how their education and experience aligns with this internship and what they hope to gain from the experience. The cover letter is required as a supplement to this application, should be in Microsoft Word format and not exceed one page.
References: Two (2) references one of which must be from a current or former professor/advisor are required as part of this application. An automatic email will be generated from our 'government jobs' platform and sent to the references provided. Each reference has up to ten (10) calendar days after the email is sent to provide a submission. Candidates should remind their references to check their junk/spam folder to ensure that the email request is received.
Background Check: Must successfully pass a background check.
Skills and Attributes: Applicants must possess strong problem-solving and critical thinking abilities, excellent interpersonal and communication skills, and a strong work ethic. Punctuality, dependability, and the ability to maintain confidentiality are also essential.
A combination of education and experience may be considered for this position.
Additional Information
The Information Technology Department provides convenient and secure access to information and services, reliable communication and computer infrastructure, and effectively manage the city's information technology and knowledge assets.
Don’t miss this chance to shape your future and make a difference in Hampton. Apply today to become part of a program that empowers emerging leaders to drive positive change!
* This posting may close earlier than the date advertised if the maximum number of applications have been received.Salary : $16
