What are the responsibilities and job description for the Central Control Room Operator position at City of Henderson, NV?
Position Overview
- This recruitment is limited to the first 150 qualified applications and will close without notice when that limit has been reached.
The City of Henderson announces an examination to create an eligibility list and to fill two (2) vacancies for the classification of Central Control Room Operator in the Corrections Division of the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.
Under general supervision, performs work of routine difficulty in operating the control room in the City Detention Facility; and performs related work as required.
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Ideal candidates for this position will have technical skills in utilizing computers within multiple daily deadlines and will be able to effectively prioritize multiple competing tasks including remaining calm and professional during urgent and emergency protocols.
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Ideal candidates will possess effective teamwork and communication skills, and will display flexibility daily in switching tasks based on constant changing priorities.
- Ideal candidates will exemplify professionalism, respect and excellent customer service to all customers, including professional staff, officers from multiple jurisdictions, and inmates who may be belligerent, mentally ill, intoxicated, while effectively working around noise, dust, body wastes and fluids, odors, and typical hygiene issues from inmates common to a jail facility.
IMPORTANT POSITION INFORMATION:
This position is required to:
- Work any shift - Including day and/or graveyard shifts, an alternative or flexible work schedule outside normal business hours, which will include evenings, weekends, holidays, extended hours, overtime, and mandated overtime as necessary. Candidates may also be required to work overtime with little to no advanced notice. (The base work schedule is 3/12's.)
- Work in the jail environment - Including working with professional staff, officers from multiple jurisdictions, inmates who may be belligerent, mentally ill, intoxicated, around noise, dust, body wastes and fluids, odors, and typical hygiene issues from inmates common to a jail facility. The physical workspace is a dark environment with bright lighting from the various overhead and desktop monitors in the room. There is also alarm noise, radio traffic noise, and potential to be stationary for extended periods of time.
- Successfully complete a structured training program that is a minimum of 13 weeks long, but may be extended based on the candidates progression during their training. Throughout the program, strong individual initiative must be demonstrated in order to study, learn, and apply the concepts, policies, and procedures that incumbents will be rated and evaluated on during the program, and during the probationary/qualifying period.
NOTE:
Requests for sit-along(s) or private tours with the City of Henderson Corrections Division are not available during the duration of this recruitment. An optional facility tour will be available to candidates that complete and pass the Written Examination portion of the assessment process.
PERSONAL HISTORY QUESTIONNAIRE (PHQ):
The final step in the selection process is the police background investigation. If you are among the group of candidates moving forward to the final steps, you will be required to go through a thorough police background process and complete and submit a Personal History Questionnaire (PHQ). Please note: the background process does not influence the selection process.
SALARY AND BENEFITS:
- External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected
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Paid Leave and Holidays
- Family and Medical Leave and Extended Leave Policy
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Comprehensive benefits package*** for all full-time, regular Teamsters-represented employees including:
- Medical, dental, vision, prescription drug, basic life and AD&D insurance
- Long Term Disability (LTD)
- Employee Assistance Program (EAP) Policy
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Retirement Benefits
- Nevada PERS (Public Employees' Retirement System)
- Retirement Health Savings (RHS) Account
- Deferred Compensation - 457(b) and 401(a) Plans
- Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
- Public Service Loan Forgiveness Program (PLSF) through the Federal Government
- Tuition and Certification Reimbursement Program, and much more!
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Minimum Qualifications
- Graduation from high school, or equivalent
- One (1) year of experience in law enforcement, corrections, emergency dispatching or security
- Note: An equivalent combination of related training and experience may be considered
- Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
- Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
ASSESSMENT DATES:
Written Examination | Remote/Online (Weighted 50%): Test invitations and instructions will be sent on Monday, April 7, 2025. Candidates will be allotted 48 hours to complete the assessment.
(Best-Qualified Candidates)
Facility Tour (Unscored): Availability between April 15 and April 20, 2025
(Top-Scoring Candidates)
Oral Review Board Interview | In-Person (Weighted 50%): Week of April 28, 2025
(Top-Scoring Candidates)
Selection Interview | In-Person: May 7 and/or May 8, 2025
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
Selection Process
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring an accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
IMPORTANT: Appointment is subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.
NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.
