Information Technology Technician

JOB SUMMARY

The Information Technology Technician configures, installs, maintains, and repairs the hardware, operating system, software and associated peripheral equipment associated with workstations, mobile devices, printers and VoIP telephone equipment; works on projects supporting technology implementations; assesses user training needs and trains users in effective use of applications as appropriate; makes recommendations regarding hardware and software acquisitions; provides audio/visual support for meetings and special events; and performs other duties as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Director of Administrative Services.

TYPICAL JOB DUTIES: – The following are example tasks that may be performed. Incumbents may not perform all of these tasks or may perform similar related tasks not listed here.

• Oversee all aspects of the City’s information systems including; all city computer workstations, the city’s phone system & voicemail, city cell phones, city satellite phones, and city tablets & laptop computers.

• Responds to, evaluates, and resolves requests for support from end users experiencing issues with hardware, software, networking, VoIP or other computer related technologies.

• Perform helpdesk functions, including answering phone calls, creating tickets, onsite and remote desktop support, and follow-up on outstanding requests.

• Act as the city’s liaison with managed service providers for network servers, email servers, data server, backups etc.

• Diagnose and documents issues, perform remedial actions to correct, recommend solutions, and/or contact appropriate resources for additional assistance.

• Install and configure end user workstations including operating system, applications, hardware, and peripheral components such as monitors, keyboards, printers and VoIP phones.

• Installs, maintains, and troubleshoots issues with printers, copiers, and scanners, addressing both hardware and software issues and communicates with managed service provider for repairs.

• Maintains and documents hardware and software inventory.

• Answers questions on the use of hardware and software applications; trains users in security, software and hardware usages and basic computer navigation via instruction and documentation.

• Participates in testing and evaluating hardware and software products; research vendors; prepares and tracks paperwork related to the purchase of hardware and software.

• Oversee the equipment and maintenance of the equipment for the Emergency Operations Center (EOC).

• Under general supervision, assist with development of operations procedures.

• Organize and maintain various IT files, hardware, and software inventories.

Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Principles and practices of Information Systems as it relates to a municipality.

• Windows operating systems in a technical support environment.

• Working knowledge of the Microsoft Office Suite / Office 365.

• Working knowledge of mobile devices.

• Familiarity with basic IT concepts.

• Principles of information systems configurations especially related to workstations and networks.

• Principles and practices used in the operations and maintenance of workstation hardware and related software systems.

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.

• Troubleshooting, configuration, and installation techniques.

• General principles of office automation.

• Business letter writing and record keeping principles and procedures.

• Techniques for providing a high level of customer service by effectively interacting with the public, vendors, and City staff.

Ability to:

• Communicate clearly and easily with users of varying levels of technical expertise; ask questions and get information in order to diagnose computer problems and discern the level of support needed when a problem is presented.

• Read, interpret, and apply a variety of technical information (e.g. technical manual documentation).

• Install, configure, and troubleshoot software and business application systems.

• Train staff in software applications and hardware usage.

• Work with and maintain confidential and sensitive information.

• Prepare clear and concise reports, correspondence, and other written materials.

• Interpret, explain, and ensure compliance with City policies and procedures.

• Establish and maintain a variety of filing, record keeping, and tracking systems.

• Respond to and effectively prioritize multiple phone calls and other requests for service.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; set priorities and meet critical time deadlines.

• Understand scope of authority in making independent decisions.

• Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Understand and carry out oral and written instructions.

Experience and Training:

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

• Two (2) years of responsible experience performing technical support on personal computers and peripheral equipment, including software administration in a multi-user environment.

• Knowledge of network protocols a plus

Special Requirements:

None.

License or Certificate:

May require valid California driver's license depending on assigned duties

ENVIRONMENTAL CONDITIONS

Work is generally performed in a temperature-controlled office environment subject to typical office noise.

Salary Range: $5,010 - $6,090 per month

Work Schedule: 9/80 Work Schedule

Cafeteria Plan: $1,550 per month toward health/dental/vision insurance premiums

Vacation/Sick Leave: 80 Hours of accrued vacation within first year; 8 hours per month of sick leave with a maximum of 1,250 Hours

Holidays: 9 Hours of Floating Holiday per year; 12 paid City Holidays

Retirement:

Retirement benefits are provided through the California Public Employees’ Retirement System (CalPERS); 2% @ 55 for (classic) CalPERS members, with the City paying the member contribution; 2% @ 62 for (new) CalPERS members, with the employee paying the member contribution. The distinction between “classic” and “new” is pursuant to State pension reform legislation (PEPRA).

The passing of a pre-placement physical will be performed as a condition of employment. A DMV background check and fingerprinting will also be performed.

Required application can be obtained at the City of Highland, 27215 Base Line, Highland, CA, 92346, (909) 864-6861, or at www.cityofhighland.org.

Applications will be accepted until February 13th, 2025.

AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $5,010.00 - $6,090.00 per month

Ability to Commute:

• Highland, CA 92346 (Required)

Work Location: In person

Salary : $5,010 - $6,090