CVB Convention Services Associate II

Salary : $19.50 - $27.51 Hourly

Location : City of Irving, TX

Job Type : Part-Time

Job Number : 2500029

Department : Convention and Visitors Bureau

Opening Date : 01 / 29 / 2025

Closing Date : 3 / 5 / 2025 5 : 00 PM Central

Job Posting

Duties include acting as an ambassador for the ICVB and the City of Irving by providing varied convention and meeting services support for clients hosting conferences, meetings, seminars, sporting events, and expositions held at the Irving Convention Center (ICC), hotels, and other event facilities within Irving; providing in-office support with relief coverage of ICVB / ICC front office reception desk as needed. Duties may also include working outdoors in support of tournaments and other sporting events and typically require light physical activity such as lifting, carrying, walking and / or standing for long periods of time (with or without special accommodation). A high school diploma or equivalent and three years' experience from positions in the hospitality or event industry and / or customer services industry dealing with the public required. Good communication and customer service skills are essential. Must have the ability to quickly adapt to existing job duty and maintain professionalism in a face-paced work environment. Knowledge of word processing, presentation, spreadsheet, and database programs, including the Microsoft Office suite, Microsoft Teams and online time reporting preferred. There are no regularly scheduled hours; will work on a sporadic as-needed basis only, including weekdays, weekends, early morning and evening hours.

PAY GRADE HI51 / FULL PAY RANGE $19.50 - $27.51 PER HOUR

Full Job Description

The full job description for this position and all other City of Irving job classifications are available online. to access the list of job titles.

Culture

The Irving Convention and Visitors Bureau represents the city's $1.96 billion-per-year hospitality industry community and welcomes more than three million visitors annually. Funded solely by hotel tax collections, the Irving CVB connects corporate, convention and leisure visitors to our hospitality industry partners - the city's hotels, meeting venues, restaurants, attractions and shops, as well as attractions throughout the Dallas / Fort Worth area. The strength of the visitor industry and the city's hotel tax collections also provide the funding resources for the Irving Arts Center and the Preservation and Redevelopment Program. The Irving CVB enhances Irving's economy and quality of life by marketing and advocating for the development of Irving as a premier destination, and by attracting visitors of all kinds for unforgettable experiences.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government. The city also acknowledges that its employees' diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

For full-time employees, the City of Irving offers competitive health benefits and also participates in TMRS. More information can be found online at

Microsoft Excel Proficiency - Please rate your level of proficiency with Microsoft Excel.

• None
• Basic
• Intermediate
• Advanced

Microsoft Word Proficiency - Please rate your level of proficiency with Microsoft Word.

Microsoft Outlook or other email / calendar platforms - Please describe your proficiency with Microsoft Outlook or other email / calendar platforms.

Customer Service Philosophy - Please describe your customer service philosophy and experience.

Customer Service - Please describe a customer service challenge you witnessed / experienced recently and how you dealt with it?

Required Question

Salary : $20 - $28