What are the responsibilities and job description for the Billing Coordinator 2 position at City of Lancaster?
Performs the billing and maintenance functions for City water, sewer, storm water, trash, and Real Estate tax systems.
- Performs the billing and maintenance functions for Trash: generates trash bills for annual, installment, and delinquent billings; updates computer system with quarterly billing dates; generates interim bills; analyzes credit balances to determine if a refund is necessary and processes the refunds; transfers misapplied payments to the correct accounts; prepares quarterly delinquent trash for turnover to collection agency.
- Performs the billing and maintenance functions for Real Estate tax and DID assessment: generates real estate tax and DID bills for annual, installment, interim and delinquent billings; maintains millage rates for each entity; processes the update files provided by the County; maintains the billing and due dates; researches all credit balances to determine if a refund is necessary and processes the refunds; prepares interim bills; prepares annual delinquent real estate tax for turnover to County; processes the monthly payment to DID.
- Performs billing and maintenance functions for Utility Billing (water, sewer, storm water),locates anomalies and errors in meter readings and billing processes to facilitate completing the daily billing cycle.
- Performs all data maintenance for all water, sewer, and storm water adjustments related to billing and payment corrections: processes refunds, maintains utility rates in billing systems as approved by City Council and/or PUC.
- Calculates customer bills, generates billing registers, prints bills, and posts bills; assesses account compliance with billing requirements including general ledger and penalty codes; address validations; and negative meter reads.
- Performs a variety of clerical duties including, but not limited to,enters accounts payable vouchers for approval, processes return mail, verifies water applications.
- Performs work independently with regard to techniques in processing the different types of printings and mailings.
- Provides back up to Mail/Print Clerk, Cashier Service Clerk, Customer Care and Revenue Coordinators as needed. Duties will be split between the Billing Coordinator 2 positions.
- Graduation from High School or completion of a GED is required.
- At least two (2) years experience in data entry; cash handling and disbursement are required.
- At least one (1) year experience in billing function is required with progressive experience in utilities preferred.
- Previous experience with basic Accounting practices is preferred.
- Possession of a valid Pennsylvania Driver's License is required.
- Proven proficiency in knowledge, understanding and use of the Microsoft (or similar) suite of tools (Word, and Excel, Outlook or Lotus Notes) is required.
- Proven intermediate knowledge of cash reconciliation procedures is required.
- Proven ability to Problem Solve is essential.
- Proven knowledge of billing and maintenance functions of computerized utility software is required.
- Proven ability to utilize computerized cash receipt and billing systems is required.
- Proven ability to systematically identify, analyze, and rectify incorrectly processed items is required.
- Proven ability to read, write, speak and comprehend English is required.
- Proven ability to work as part of a team and to collaborate successfully with others is required.
- Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
- Proven ability to remain flexible in daily work assignments is required
- Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
- Proven ability to commit to excellence in service and to continuous improvement is required.
