What are the responsibilities and job description for the Intern - Information Technology Services position at City of Lewisville?
Performs general administration and technical duties required to support activities and operations of the Information Technology Services department.
- Performs service desk functions, answers telephone, records, documents and troubleshoots customer issues.
- Performs duties associated with setup, configuration and installation of system software products and peripheral equipment.
- Programs and troubleshoots personal computer software and hardware. Identifies, logs and resolves problems related to supported applications.
- Assists in analyzing, evaluating and recommending techniques for implementation of new software applications and computer equipment.
- Performs updates and maintenance of technology used by the City of Lewisville.
- Performs all other related duties as assigned.
- High School Diploma or GED required.
- Must be currently enrolled in a college or university pursuing a degree in information technology or a related field.
Experience
- 6 months related experience preferred.
Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.
REQUIRED SKILLS & ABILITIES
Knowledge of:
- Knowledge of personal computer hardware and software.
- Knowledge of Microsoft Windows Operating System.
- Knowledge of general networking preferred.
Ability to:
- Ability to deal effectively with the public, City employees and communicate clearly and tactfully with both customers and co-workers.
- Ability to accept responsibility and account for his/her actions.
- Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
- Ability to be punctual and attend work regularly.
- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Ability to perform work accurately and thoroughly.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to attend work regularly and learn new technical skills quickly and efficiently.
- Ability to lift, carry, push and pull 50 pounds.
- Ability to stand, walk and sit two hours per day.
Skills:
- Skill in use of personal computer including productivity applications, e-mail and PC connectivity preferred.
- Skill in PC hardware maintenance and troubleshooting preferred.
Other Requirements:
- Must submit to a criminal background and pre-employment drug test.
- Valid Class C Driver's License with a good driving record as defined by City policy
- An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing.
Salary : $17
