What are the responsibilities and job description for the Customer Service Assistant position at City of Lincoln/Lancaster County, NE?
Salary : $20.69 - $26.30 Hourly
Location : Lincoln, NE
Job Type : Full time / probationary or status
Job Number : 202500113-2
Department : Transportation & Utilities Department
Opening Date : 02 / 21 / 2025
Closing Date : 3 / 9 / 2025 11 : 59 PM Central
Job Posting Information
Administration is one of 11 divisions in the City of Lincoln Transportation and Utilities (LTU) Department. The LTU team provides transit, transportation and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team's forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community's quality of life together.
Customer Service Assistant
This job requires skills in specialized work including diverse and complex accounts receivable and collections processes. This individual will work within established accounting systems and procedures.
Hours : FULL TIME; M-F; Rotates between 7 : 30 a.m. - 4 : 00 p.m. and 8 : 00 a.m. - 4 : 30 p.m.
Nature of Work / Examples of Work Performed
Responds to customer questions and requests, taking final billing orders over the telephone, processing special billings, and researching and / or adjusting accounts.
Interact with customers over the phone, in person, and / or via email and social media.
Accurately enter data for meter reads, sewer base adjustments, special read requests, and third-party processing.
Desirable Knowledge, Abilities & Skills / Desirable Training & Experience
Knowledge of methods used to handle, receipt, record and maintain records of money received and disbursed.
Ability to establish and maintain effective working relationships with co-workers, various City Departments, banks, title companies, service agencies and the public.
Ability to communicate effectively.
Attention to detail.
Minimum Qualifications / Necessary Special Requirements
- Graduation from high school or equivalent
- Two years of experience in performing moderately complex clerical work involving billing procedures and cashiering or in the extension of credit and the collection of accounts
Any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills may be considered.
Criminal history and credit checks will be made on top candidates.
We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position :
Medical and / or Dependent Care Flexible Spending Accounts
Allstate Voluntary Plans
Supplemental Term Life
Deferred Compensation Plans
APPLICATION COMPLETION ACKNOWLEDGEMENTTo successfully complete your application, please make sure you read each statement below and check ALL boxes prior to submission.
Do you have experience performing clerical work involving billing procedures?
If yes, please list the employers from your application where you acquired this experience.
If yes, please give examples of your work experience.
Indicate which statement best describes your experience working with the general public (check only one).
Please list the employers from your application where you acquired this experience.
Do you have experience providing quality customer service over the phone? (check only one)
Please list the employers from your application where you acquired this experience.
What best describes your level of experience in the use of personal computers (check all applicable)?
Please list the employers from your application where you acquired this experience.
Indicate which statement best describes your experience working with customer accounts (check only one) :
Please list the employers from your application where you acquired this experience.
Indicate which statement best describes your experience working with refunds and credit balances (check only one) :
Please list the employers from your application where you acquired this experience.
Indicate if you have WORK experience processing and maintaining the following financial records (check all applicable) :
Please list the employers from your application where you acquired this experience.
Indicate if you have experience maintaining the following filing systems (check all applicable) :
Please list the employers from your application where you acquired this experience.
Indicate if you have experience operating the following office equipment (check all applicable) :
If you checked "other", please list the types of office equipment you have operated.
Do you have data entry experience?
If yes, please list the employers from your application where you acquired this experience.
Are you fluent in a language other than English?
If yes, please list the language(s) and describe your experience including your level of proficiency.
Do you have experience using American Sign Language?
If yes, please describe your experience including your level of proficiency.
Required Question
Salary : $21 - $26
