What are the responsibilities and job description for the 911 Communications Operator position at City of Little Rock, AR?
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Objective & Safety/Security Sensitive Designation
This position is eligible for:
- $2500.00 Hiring Incentive payable successful completion of the classroom and training program (typically 16 weeks long)
- $5,000 Residency Incentive Program
Essential Functions
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities
Application Requirements
Emergency Communications Operator Selection Process
Step One: Application: Applicants will submit on-line applications, with supplemental questions during the posting period.
Step Four: Departmental Interview: Based on CritiCall and Sparkhire results, selected candidates will be invited to participate in the panel interviews to be conducted by departmental representatives tentatively scheduled the week of 2/10 - 2/14/25
Step Five: Pre-Employment Screenings/Hiring: Human Resources will extend conditional offers of employment to candidates selected by the departmental panel to move further in the selection process. A final hiring decision will be dependent on successful completion of backgrounds, medical and drug/alcohol screening. Tentative target Academy start date is April 7th, 2025.
All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
SPECIAL ACCOMMODATIONS:
If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone (501) 371-4575. FAX (501) 371-4496, TDD (501) 371-4405, or email @ hrlaborrelations@littlerock.gov.
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance (medical, dental, vision) - The City pays the eintire cost of employee only health insurance for the base plan. Higher levels of health coverage and dependent coverage is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) – The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability – The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement – Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Generous leave accruals with carry over capability.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
for other leaves and observed holidays.
Salary : $4 - $6
