What are the responsibilities and job description for the Administrative Clerk I position at City of Livermore?
DEFINITION
Under supervision, performs a variety of routine clerical duties in support of a department, division, or section including word processing, filing, recordkeeping, and answering telephones; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
Positions in this classification work within the framework of established procedures and are expected to perform a variety of general clerical duties. As experience is gained, the work is performed with limited supervision. Employees in this classification have frequent contact with the public in answering a variety of procedural questions and in providing information.
SUPERVISION RECEIVED
Supervision is provided by a department head, division head, section supervisor, or senior clerical personnel.
SUPERVISION EXERCISED
None.
General Office Duties
Depending on the department assignment, may prepare memos, letters, forms, and other documents from drafts, marginal notes, or verbal instructions; proofread documents to identify and correct errors; assemble information from various sources prior to completing appropriate forms; interpret and apply rules and regulations to specific cases; process approved work orders and bills; research and order various supplies; secure missing data and initiate follow-up procedures; review documents for accuracy, completion, and conformance to established procedures; post information to financial records; check, tabulate, and summarize statistical data; receive and account for money; establish and maintain accurate, up-to-date files; perform accurate calendaring; operate modern office equipment; prepare, copy, collate, and distribute reports, documents, and packets; process and distribute mail; draft and prepare resolutions, ordinances, contracts, complaints, and other legal documents; research information to compile listings for public hearing notices; prepare and mail public hearing notices; issue permits and schedule inspections; run blueprints and perform map filing; and may provide direction to temporary employees and volunteers.
Communication and Interaction with Co-Workers and the Public
Courteously answer incoming telephone calls and either assist callers or direct callers to the appropriate person or agency; promote positive and effective working relationships with departments, divisions, elected officials, other agencies, and the public; and encourage and demonstrate an enthusiastic, resourceful, and effective customer service attitude.
Computer Applications
Use a personal computer to perform word processing, spreadsheet, data base, and other specialized functions; operate, maintain, and update computer applications; enter data and verify the accuracy of the input; and generate reports.
Modern office practices, procedures, and equipment; proper English usage, spelling, grammar, punctuation, and business format; records maintenance including alphabetic and numeric filing systems; basic business mathematics; and principles and practices of exceptional customer service.
Demonstrated Skills to:
Type accurately and efficiently; proofread documents; establish and maintain effective relations with those contacted in the course of work; understand and follow oral and written instructions; use independent judgment while performing routine duties; research and organize information from various sources for reports; develop solutions, within established guidelines, using initiative and sound judgement; be flexible and adapt to changing conditions; prioritize work assignments; use a 10-key calculator; maintain accurate, up-to-date files, statistical data, and records; transcribe from dictating machines; use patience and tact in dealing with the public and in answering the telephone; maintain confidentiality; communicate effectively, both verbally and in writing; operate modern office equipment; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (40 net wpm); work under pressure of deadlines; and exemplify an enthusiastic, resourceful, and effective service attitude with the public, co-workers, and others who are contacted in the course of the work.
Ability to:
Effectively apply the required knowledge and skills in the daily performance of assigned duties; read, comprehend, and interpret a variety of City written materials including policies, codes, ordinances, and regulations.
Experience, Education and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Education: Equivalent to graduation from high school, supplemented by related business courses.
Training: Any recent training such as academic courses and certification programs which are relevant to this job classification.
License: Some positions may require possession of a valid California driver's license and satisfactory driving record as determined by the City.
Other Requirements: Willingness and ability to attend evening meetings; work scheduled and emergency overtime; and attend out-of-town meetings and seminars.
Special Requirements: Essential duties require the mental and/or physical ability to work in a standard office environment; read standard text and computer monitors; converse in person and over the telephone; use a computer and keyboard (40 net wpm); bend, stoop, stretch, and reach; and strength to safely lift and maneuver office supplies and equipment weighing up to 30 pounds.
Salary : $5,215 - $6,283
