What are the responsibilities and job description for the Administrative Support Assistant position at City of Medford, OR?
Looking for a role where your customer service skills can shine? The City of Medford's Parks & Recreation Department is hiring a part-time Administrative Support Assistant at the Santo Community Center! In this role, you'll be the friendly face at the front desk, providing cheerful and accurate customer service, answering questions, and processing transactions. You'll also have the opportunity to interact regularly with Discovery Preschool parents, teachers, and students, making a meaningful impact on their experience. If you enjoy a dynamic environment and love helping people, we'd love to hear from you-apply today!
Required Education And Experience
Included Benefits
Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.
Customer Orientation -Â Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.
Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.
Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.
Technology Savvy -Â Effective performers use technology to be successful int their organizational role. They value technology and understand the necessity of leveraging it to stay productive and competitive. They are proactive in investigating and adopting new technologies to achieve competitive advantage.
Work Environment & Physical Demands:Â Â
This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This environment may also include interactions with the public.
To perform this job successfully, an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting, turning, and balancing. The employee is regularly required to operate a variety of automated office machines which include a computer, printer, copy machine, calculator, telephone, etc.
IMPORTANT (Please Read)
Required Education And Experience
- Graduation from high school or GED.
- Must be 18 years of age.
- One (1) or more years of customer service experience in an office setting.
- The ability to follow verbal and written instruction.Â
- Excellent interpersonal, verbal and written communication skills.Â
- Basic math and cash handling skills.
- Ability to effectively use computer software, specifically Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.Â
- Ability to provide friendly customer service.
- Previous experience operating multiple phone lines.
- Up to 24 hours per week, with hours will varying based on operational needs and individual availability.
- Santo Center hours of operation: 8:00 AM - 5:30 PM, Monday - Friday
Included Benefits
- Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions.
- Paid sick leave - one (1) hour accrued for every 30 hours worked.
- Access to the City's fully equipped fitness center 24/7
- Responds to requests for information from the general public, internal departments, and employees, including calls, correspondences, department surveys, distributes mail and other clerical tasks.Â
- Assists customers with program registrations and facility reservations.
- Takes payments and processes refunds in accordance with the department's policies.
- Assists the customer service supervisor with various seasonal projects, events, and/or tasks.Â
- Must maintain confidentiality at all times.
- Effective and efficient use of office equipment, computers, and related software.
- Upholds the values of the organization and has strong customer service orientation.
- Handles job stress and interact effectively with others in the workplace.
- Fosters an environment that embraces diversity, integrity, trust, and respect.
- Is an integral team player, which involves flexibility, cooperation, and communication.
- Performs other related projects and duties as assigned.
- Demonstrates regular, reliable, and punctual attendance.
Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.
Customer Orientation -Â Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.
Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.
Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.
Technology Savvy -Â Effective performers use technology to be successful int their organizational role. They value technology and understand the necessity of leveraging it to stay productive and competitive. They are proactive in investigating and adopting new technologies to achieve competitive advantage.
Work Environment & Physical Demands:Â Â
This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This environment may also include interactions with the public.
To perform this job successfully, an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting, turning, and balancing. The employee is regularly required to operate a variety of automated office machines which include a computer, printer, copy machine, calculator, telephone, etc.
IMPORTANT (Please Read)
- It is important your application shows all the relevant experience you possess.
- Applications may be rejected if incomplete.
- Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a "see resume" response. Â
- Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants.
- Applications are only accepted online and must be received by the posted closing date/time.
- Selection procedures and timelines subject to change. Â
- Those selected must be able to provide proof of legal right to work in this country.Â
- Criminal history background investigation
- Clear drug screen following federal law
- Professional reference check
- If you have questions about the job posting, please contact the Human Resources department at (541) 774-2014. Â
- For technical assistance completing your online application, please contact Government Jobs at (855) 524-5627.
Salary : $15 - $16
