Senior IT Business Systems Analyst

The City of Pomona is seeking a Senior Business Systems Analyst to optimize and enhance enterprise technology solutions. You will analyze, design, and implement business systems, install and troubleshoot applications, and recommend automation strategies to improve efficiency. You’ll collaborate with various departments to streamline operations, provide user training and support, and maintain enterprise information management systems. If you're a tech-savvy problem solver with a passion for innovation and process improvement, apply today and help drive our digital transformation!

This is a Temporary assignment position (up to two years) in which you will take on a hands-on technical role, performing enterprise application administration across systems such as Enterprise Resource Planning (ERP), Human Capital Management (HCM), Learning Management System (LMS), and a Community Engagement App. In this role you will also be involved in security role maintenance, business process configuration, tenant configuration, reporting, and managing feature releases. This position reports to the Innovation and Technology Director, who manages the City of Pomona’s implementation of IT related efforts and initiatives. This temporary position is also eligible for benefits.

If you're looking for a dynamic role where your expertise will drive real change, this is the perfect opportunity for you! Apply now and be part of an innovative team making a lasting impact.

Why Choose Pomona?

A Career with Financial Growth:

• Continued Growth: Look forward to another 4% raise on 10/1/2025.
• Long-Term Benefits: Benefit from a 5% salary bump on 10/1/2026
• This position is also eligible for an education incentive as follows:
• 6% for a Master's Degree.

Why You'll Love It Here:

• Supportive Environment: Be part of a team that values your contributions and fosters growth.
• Make a Difference: Your work will directly impact the safety and development of Pomona.
• Professional Growth: Opportunities for career advancement and professional development.

To excel in this position, one must possess a set of core competencies. These competencies include, but are not limited to the following: 

Decision Making: Choosing optimal courses of action in a timely manner.

Critical Thinking: Analytically and logically evaluates information, propositions, and claims to make informed decisions and solve complex problems. 

Professional & Technical Expertise: Applying technical subject matter to the job.

Adaptability: Responds positively to change, quickly adapting work methods or learning and implementing new procedures. 

Innovation: Imagines and devises new and better ways of doing things, bringing creativity and fresh ideas to existing challenges. 

Self-Management: Showing personal organization, self-discipline, and dependability.

MINIMUM QUALIFICATIONS TO APPLY:

Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be:

Education

Equivalent to a bachelor's degree from an accredited college or university with major work in computer science, computer information systems, data processing, or a closely related field. 

Experience

Four (4) years of experience in business or systems analysis, requirements gathering, operational or system documentation development and/or process reengineering.

Desired Experience:

• Business Processes: Payroll, Finance (AP/AR, Purchasing, General Accounts, Grants, General Ledger), Enterprise Permitting & Licensing, Business Licensing.
• Enterprise Systems: Tyler EnerGov, Mitchell Humphrey FMS, NeoGov ePersonality, HDL Business License & Tax, Workday (Finance, HCM, LMS), Teller CanAm.
• Technical Skills: C# Development, Oracle & SQL Server, Advanced Excel, SQL Server Reporting Services (SSRS), HTML, JavaScript.

License or Certificate:

• Possession of or ability to obtain a valid California driver’s license.
• Valid certification from the International Institute of Business Analysis as a Certified Business Analyst Professional (CBAP) or a Certification of Competency in Business Analysis (CCBA) is preferred

Essential duties require the following physical skills and work environment:

Ability to work in a standard office environment; ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift up to 30 lbs.

ESSENTIAL DUTIES:

• Act as a liaison between IT and various business stakeholders of information systems by serving as the point of contact: providing and receiving information; conveying the needs, requirements, and technical knowledge of the parties involved to facilitate and interpret communication between various stakeholders.
• Meet with department representatives to identify user, functional, and technical requirements for information systems by conducting interviews, performing workflow analysis, performing data analysis, identifying patterns in system and user errors, identifying user roles and access privileges, testing the functionality of modules, components, and entire information systems. 
• Evaluate users’ requests for new or modified system functions to determine feasibility, cost and time required, compatibility with current system, and computer capabilities, and perform or oversee any enhancements or modifications.
• Coordinate projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, vendors, developers), monitors progress, and provides management with status updates on implementation, integration, transition, and enhancements of information systems.
• Facilitate research of available solutions and assist with the planning and procurement of technology-related programs and services, including the preparation, and evaluation of Requests for Proposals and contracts associated with system acquisitions. 
• Serve as project manager for new systems and modifications to existing systems.
• Serve as primary contact between internal customers and business system vendors.
• Monitor vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. 
• Provide technical training to various users by teaching functions, procedures, and processes of the system to provide individuals with the necessary information to operate, maintain, and/or support information systems.
• Regular attendance is an essential job function of this classification.
• Perform related duties and responsibilities as assigned.