What are the responsibilities and job description for the UTILITY BILLING CLERK position at City of Richfield, MN?
Salary : $27.59 - $36.19 Hourly
Location : Municipal Center / City Hall - 6700 Portland Ave S, MN
Job Type : Full-Time
Job Number : 2025-00008
Department : Finance
Opening Date : 02 / 05 / 2025
Closing Date : Continuous
Nature of Work
HOURS
8 : 00 a.m. - 4 : 30 p.m. Monday - Friday
NATURE OF WORK
Under supervision of the Assistant Finance Director, this position performs utility billing functions by maintaining current utility records, processing and verifying utility billing data, and responding to customer service requests. This position communicates frequently with the Utility Superintendent and / or Public Works, and provides customer contact and support, resolves complaints, and related work as assigned.
Job Duties
ESSENTIAL DUTIES
- Provides front-line customer service to residents, accepting payments and responding to customer inquiries and complaints regarding utility billings
- Processes utility billing payments by cash, check, electronic withdrawals and credit cards; verifies receipts; prepares deposits and handles insufficient checks and refunds.
- Manages the utility billing system process by maintaining customer utility account records, creating new accounts, and importing / exporting data between systems.
- Processes annual certifications on delinquent utility accounts.
- Responds to requests for information about utility charges for real estate closings, refinancings, or special assessments for utilities.
- Processes changes in property ownership and generates final billings.
- Performs all other duties as assigned.
COMPETENCIES
Qualifications
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
PHYSICAL DEMANDS
The physical demands that are described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Must have the ability to :
Supplemental Information
AN AFFIRMATIVE ACTION / EQUAL / EQUITABLE OPPORTUNITY EMPLOYER / MFD
The City of Richfield is an equal opportunity employer and does not discriminate against any employee, job applicant, or contractor on the basis of race, color, creed, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, disability, age, marital status, genetics, status with regard to public assistance, veteran status, familial status, or membership on a local human rights commission.
This statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The City of Richfield, MN offers a complete and comprehensive benefits package to full-time employees, including :
Significant contribution towards spouse, child(ren), and family coverage
Flexible Spending Account options
100% employer paid Short-Term Disability insurance
100% employer paid Long Term Disability insurance
100% employer paid Basic Life and AD&D insurance
Opportunity to request participation in our modified work schedule program (choose one regular day off every other week), depending on position
Opportunity to request to participate in a flexible work schedule with remote work options, depending on position
Wellness program which includes earning up to 8 hours of paid time off after participation in wellness activities throughout the year
Vacation Leave and Personal Leave, with additional 12 Holidays per year
Up to 80 hours paid parental leave for either parent after the birth or adoption of a child
Enrollment into a pension plan through PERA
Voluntary enrollment into deferred compensation plans with a variety of partner agencies
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
The City of Richfield awards veterans' preference points to qualified veterans and spouses of deceased or disabled veterans in accordance with Minnesota State Statute 197.447. Are you requesting Veteran's Preference Points for this position? If so, please select your Veterans status and assure you have attached a copy of your DD-214 and / or documentation verifying your service-connected disability rating if you are deemed a disabled veteran, as defined in state statute, to your application.
What is your current level of completed education.
Describe your years of experience with data entry.
Describe your years of experience with cash receipt processing.
How much Utility Billing or Municipal Utility Support Operations experience do you have?
Do you have experience using CIS Infinity billing software?
How much Cash Management experience do you have?
Do you have general clerical work experience which includes using Microsoft Office programs, especially Excel, to perform data entry, or scheduling, etc. as listed in your Application work experience?
Check the line that best describes your Excel experience.
Describe your Spanish language skills.
Required Question
Salary : $28 - $36
